Tidy Cleaners

We prepaid for a cleaning with this company and had almost given up on redeeming our voucher. We could not get in touch with anyone from this company. When you call it says their mailbox is full. I called the coupon company where we bought the voucher for a refund and then surprise, surprise I finally got a call from them.

Our cleaning was finally scheduled and we were promised they would be there on the Saturday between 12-1pm. We waited all day for them to show up and no one came. Not a call or email. Nothing. I can tell you I was not very happy to have stayed home on a Saturday - all day - waiting for these guys to come.

After complaining to the coupon company yet again surprise, surprise I get a call from them again saying they were really sorry and promised to be there that following Wednesday.

I had to work that day but my fiancee was able to work from home so he took care of answering the door etc. A single girl shows up with no cleaning supplies! I was never told that she would not have any cleaning supplies. What kind of cleaning company just sends some one over with nothing to work with. We don't even own a vacuum cleaner as we always get someone in to do it. We only have a couple of area rugs.

When I got home later and looked around hardly anything had been cleaned! The floors upstairs hadn't been swept. The bathroom was completely untouched. The glass in the shower hadn't even been wiped. Mirrors, toilet, sink, nothing etc. She had basically done a bit of dusting in the living room downstairs, wiped the dining table and had cleaned the top of the stove.

And the ultimate HORROR, I had discovered she had dumped about 100 food pellets into my fish tank! I spent the whole evening trying to clean and vacuum out the food. I had to put the little guy in a hospital tank as his pooing was out of control. Fish will keep eating whatever you feed them and I only usually give him one pellet per day. It took the poor fish about a week to recover and I am still trying to get the water quality back in balance weeks later.

This service should not be in business. If they offered me a free cleaning I would not take it. I would not trust them with a ten foot pole.

I've sent Ann numerous emails to no avail. I haven't even received an apology.

Please avoid them at all costs.

On a side note, I don't know where they get the testimonials on their website. The images beside the comments definitely look like stock photos. Something fishy going on there.

This company is defrauding clients. Plenty of reviews about how they take your $ and don't deliver.

I feel so strongly about this that I signed up for a Yelp account to leave a review about this company.

Similar experience to the other review. I have tried for 8 months to redeem a voucher bought from Living Social. Living Social refused a refund because the company claims they are honouring their vouchers. I have a string of unanswered e-mails and a telephone log to show otherwise.

I am a teacher and have offered them any appointment time in March Break or the entire summer. Surely they could find some appointment time that worked with a 2-month window?

Very disappointed and will not be dealing with Living Social or Tidy Cleaners (also known as The Cleaning Genie) again.

I purchased a package of 5 cleaning sessions about one year ago, I got a good deal with this company, so I thought at the time. After numerous attempts of trying to contact the company to book a session, it took a year to finally get an appointment. Today was supposed to be the first session, nobody showed up. I called two different numbers and left two voicemails, no one has returned my call after 5 hours. This company is a sham, do not try use their services! They have taken my money and have wasted my time.