Fresh Air Furnace Services

Duct Cleaning
Calgary AB T2G 5E6
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HomeStars
Duct Cleaning
Fresh Air Furnace Services
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36%

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Reviews by rating (past 12 months)

Reviews for Fresh Air Furnace Services

Average customer rating:
7.8 10 (51 reviews)

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Juvanni from Calgary
Juvanni from Calgary
1 review Calgary, AB
10/10

Furnace Cleaning and Humidifier installation

I called up Fresh Air since i was able to buy a groupon for their Furnace cleaning service and i also wanted to install a whole house humidifier. Anton came in on time and started on the furnace cleaning, he also explained about the humidifiers they carry and install. They were done cleaning and installation in less than 2 hours considering that our house had 23 air ducts and had 2 separate cold air returns. They explained what was done and how the humidifier would work. All in all i was very happy with the work and i will certainly contact them again for my Furnace needs.

Approximate cost of services:
$600.00
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Marjorie from Calgary
Marjorie from Calgary
1 review Calgary, AB
10/10

furnace,chimney,duct and vent cleaning

Mike and Chris did a wonderful job. They cleaned all the ducts and vents thoroughly as well as the chimney.I will certainly recommend them to my friends and relatives. Thanks guys!

Approximate cost of services:
$380.00
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Donald Mak  from Calgary
Donald Mak from Calgary
1 review Calgary, AB
9/10

Service

The technician was well explain everything. They did a great jobs to clean the furnace and all ducts. Thanks a lot for the jobs Chris and Mike. I am sure to look for you guys the future service.

Approximate cost of services:
$210.00
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LiHong gent from Calgary
LiHong gent from Calgary
1 review Calgary, AB
10/10

Services

Chris and TJ came to my house and I am satisfied with their work. They did work hard and throughly. They explained their work step by step and helped me to understand what is going on. Thanks.

Approximate cost of services:
$490.00
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serene from Calgary
serene from Calgary
1 review Calgary, AB
10/10

service

Chris and TJ did an excellent job servicing my furnace/vents. Will be using Furnace air again in the future. Highly recommended. They were very thorough in their work. Also saved used a groupon coupon.

Approximate cost of services:
$215.00
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Tony from Calgary
Tony from Calgary
1 review Calgary, AB
10/10

furnace & duct cleaning and sanitization

Chris & Mike did a great job. I appreciated they let me know throughout the day when they'd arrive, and once they got to my house, the job was done well. Thanks guys!

Approximate cost of services:
$180.00
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Rachel from Calgary
Rachel from Calgary
2 reviews Calgary, AB
10/10

Furnace and chimney cleaning

I had chosen this company because of a groupon, but was very satisfied with the service received. Andrew and Alex were extremely friendly and accommodating to working around pets, and I would definitely recommend this company to family and friends.

Approximate cost of services:
$230.00
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Company Response

Thank you Rachel! We are glad that everything went well and look forward to serving your needs in the future!

sandy in Calgary
sandy in Calgary
12 reviews CALGARY, AB
4/10

Furnace cleaning

I did furnace cleaning from fresh air . Customer service not good . I booked an apportionment but nobody called or showed for that apportionment. Finally I did furnace cleaning after 3rd time apportionment . Service was okay but not good.

Approximate cost of services:
$135.00
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Company Response

Hello Sandy. Thanks for your feedback. I am not aware of this situation as we do not generally cancel appointments unless it's by the customer's request. We have had some cancellations in the past due to equipment malfunctions and employee emergencies but this hasn't really happened for a bit and definitely not frequently enough for three instances. I also tried looking for Sandy in our system and the only person that comes up is from a couple years ago (I assume this may be a shortened name or the appointment may be under someone else) so please give us a call and we can discuss this further with you once I'm aware of the entire situation. Thanks.

Tina from Calgary
Tina from Calgary
3 reviews Calgary, AB
0/10

Furnace and duct cleaning

What a ripoff with this Dealfind coupon! It was supposedly worth $140 but they only deducted the $55 we paid for it from the bill which was close to $300 already! Ridiculous, I will never hire this company again, nor will I fall for these so called 'Deals'

Approximate cost of services:
$300.00
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Company Response

Hello Tina,

Here is what I emailed you this morning - I hope you received it.

Thanks for your inquiry. It is not that only $55 was taken off the bill, it's that we collect GST on the $55 since Dealfind sells all over North American and does not charge any taxes at the time of purchase (on your coupon it says not valid for taxes).

The standard package that we have is 1 furnace and 10 vents for $140 (Value of the coupon). You paid $55 for this coupon (savings of $85).

On your bill, both the full price and the coupon price are listed in order for us to calculate GST. We can calculate it SHOWING us taking off $140 as well but that would mean that the GST is calculated based on $140 - which would be wrong since you only paid $55 for the coupon and that's all that we have to redirect to the government for GST. If we calculated the GST on the $140 then it would indeed be considered 'scandalous practice'.

I did speak with my team after they completed this job and let me know that you were upset and I was going to contact you today. Please note that all the services that you received were very much needed and my techs recommended them to Harry and he saw the value in them and decided to go ahead. Your bill was just under $300 total (including coupon value which is subtracted) but that isn't all for just the basic cleaning.

You received:

Furnace Chimney Cleaning: $90.00
Humidifier Pad: $45.00
Flame Sensor: $35.00
Total: $170.00

Total additional vents on basic cleaning: $40.00

Total: $210.00
GST: $10.50
Total: $220.50

You paid: $223.25

Difference: $2.75 which is the GST on the coupon value of $55. It is not 'scandalous practice', it is simply the GST that you owe (and we collect) to the government for the sale value of our service (Dealfind $55 coupon).

Hope this clears things up.

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