Terrible. Do NOT use these people. First they tell you that the price is $32.00/hr. But...they send over 2 people to do the work...and now they want $64.00 hour. Then they tell you that you need a 3rd person, and now the price is $96.00/hour. You'd think that with 3 people cleaning a well maintained, empty apartment, the place would look good at the end of the day...but...wrong! They left all kinds of dirt in the kitchen. I'm very disappointed. High price, terrible service. Stay away from this company. You have been warned.
- Approximate cost of services:
- $350.00
- Company Response
Hi Dave,
We are sorry to hear you were not satisfied with our service. Since you did not contact us to talk about it we would like to make some clarifications.
In your first contact with De Home, you only requested 2 hours for an apartment that, although was empty at the moment, had tenants for 12 years . You said two hours would be enough to clean an apartment of 900sqf which according to you, was well maintained. We informed you that our minimum booking for that area was four hours. You also said you needed the cleaning to be finished before 3 pm and for that reason we suggested sending 2 cleaners for 2 hours each ( 4 hours total ), and you agreed. The amount charged was clearly explained in the email sent to you, also reminding you that we provide all cleaning supplies at no additional cost. We also asked you for permission for extra time in case it was necessary, however, you insisted you wanted only four hours. As the time was short for the whole service, we asked you about the priorities and we were informed that the kitchen and the bathrooms were the priorities. We communicated you that if there was enough time we would do the rest of the apartment. Despite the large accumulation of dirt, our staff made their best to offer an efficient service in a short period of time.
Regarding the third person you mentioned, we would like to make it clear that you did not pay you for her service, as she only helped the person who did the cleaning of the carpet - you paid a separate amount for this service.
After the service was completed, we contacted you to verify if everything was done according to your expectations and we were informed that you would contact us to clean another apartment that would be available soon.
De Home is surprised by your negative review, if we were aware that one of our clients was not satisfied with our service, we would promptly solve the problem.
Our company aims to deliver a professional service to our customers. If you need any further clarification, please do not hesitate to contact us.