I hired the company because if 10/10 reviews but I was not happy with this company. John and Cassia are nice people but their cleaners are not very efficient. 2 cleaners stayed in my home for 4.5 hours and I'm not sure what they did. My house was already pretty clean but I wanted an in-depth clean. Details like surfaces of cabinets were missed. I came home in the middle of the cleaning and one of the ladies was on her phone pushing the vacuum back and forth in the same spot. My house was only marginally cleaner than when I left it. The work could have been done much faster but they charge by the hour and do not give a quote.
**I realize now that I was unnecessarily harsh with this company. They offered to re-clean my home but I did not give them a chance. I am sorry, commend John for his professionalism and have changed my rating to 10/10**
- Approximate cost of services:
- $261.00
- What could this company do to improve their services?
- H
- Company Response
Hi Michele,
Thank you for taking the time to write a review. I am very sorry you weren't completely satisfied with our services. It is our policy, which I remind clients of all the time, that if they feel anything is remiss at all they should contact us and we always return as quickly as possible, often the same day, to do what ever they need at no charge. 100% customer satisfaction is our top priority and we would have appreciated you letting us know so that we could make it right.On June 25th we did your house the next day June 26Th I sent the quote for a regular cleaning, the way you asked, I think you should call me in the same day or the day after and talk with me not after 3 weeks. I have attempted to reach you, calling you several times and sent you 2 emails with my offer of 3 hours at no charge. Hopefully you've received my messages, please contact us at your convenience and we are happy to help you.
Thank you again, John."