My Maytag washing machine was not filling with water so we called SOS. The repair was subcontracted to Expert Appliance Services. The technician came out and quoted us $380 + tax for a water inlet valve. $380 seemed very high to me. So, I decided to look up the cost of the part. It was $58. Not only that but 5 YouTube DIY videos showed the repair being done in full in under 30 minutes by average Joes like me. So, let's do the math here. A 15-minute diagnostic visit. No more than 30 minutes to repair - a $58 part. That means the labour is over $322/hour. When I called SOS to complain, they said that the technician sets their own rates. When I asked to speak to a manager, I was told that his name couldn't be given out. Furthermore, the dispatcher even told me that she would pass on the information but it was highly unlikely I'd get a call back. Not only was the price gauging disgraceful but their customer service was equally as pitiful. Unfortunately, we put down a $200 deposit because the technician suggested we pay half now; half after the repair. Needless to say, I cancelled the repair. Now, I'm waiting for a refund cheque. That better bloody well happen.
I will never do business with this company again.
- Approximate cost of services:
- $428.00