On Thursday a technician came by to repair my refrigerator. He was professional, polite and seemed to know what he was doing. After a basic diagnosis it was determined that the problem was a simple fan. $389 later (which seemed rather expensive, but it needed fixed, so it is what it is) and about 15 minutes time for the installation, the refrigerator was fixed and he was on his way. Later that day I noticed that the fan seemed quite loud, compared to what it had been prior to needing repaired, but we didn't make an issue of it as we are planning a renovation in the coming months and decided to just live with it.
On Saturday, the refrigerator was again quiet... and dead.
I sent an email at 2am (when I noticed the refrigerator wasn't working) and expected someone to contact me on Sunday when they opened for business. Nothing.
At noon, I called and was told I would need the original technician to come back and he isn't working until Monday! I asked someone to call me within a couple of hours to discuss why another technician couldn't fix the problem. No return call!
At 5pm, I finally called and got someone who said he would deal with it right away. He had the technician who originally fixed the fan call and tell me that, despite there being other technicians working today, there was nothing they would be able to do for me until 1pm on Monday!!!!
Sorry, when perishables are concerned, that's absolutely NOT ACCEPTABLE! Bottom line, my groceries will be spoiling while I'm at the whim of a repair service who couldn't care less and who will perhaps get to me sometime two days after their repair failed!
HORRIBLE CUSTOMER SERVICE! Next time I will be going elsewhere when my appliances require service.
- Approximate cost of services:
- $389.00