I had a broken window that needed replacing. I couldn't decide between replacing just the window or the the window units in the room.
Called a few places and got a number of quotes for both options. Some didn't call back or only discussed it over the phone. Steve from Fortress wanted to come by my house have a look at the window and discuss my options. From the beginning there was no pressure and he answered all my questions. At one point I wanted to replace all the window units in the room (builder grade) but later switched back to just replacing the window pane. Steve was very understanding and helpful. The window pane was ordered and he came to install it. Fortress was cheaper than everyone else, but without a compromise in quality of window. We will be calling him when it is time to replace the windows in our house.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Winston. Many companies talk a great talk but Fortress Windows and Doors walks the walk. Why? because we know that if we treat people well with the small jobs, they will come back when they're looking for something larger. It's called building rapport and trust with the community and working with all people no matter what the size of the job. Bringing Quality Integrity and Value to our clients is something we take very seriously and those who have worked with us will tell you themselves... just as you have Winston. We appreciate your feedback and your business. Steve