Carefree Moving

Moving & Storage
Toronto ON M5R 1V9
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96%

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Reviews by rating (past 12 months)

Reviews for Carefree Moving

Average customer rating:
9.7 10 (508 reviews)

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Abhi in East York
Abhi in East York
3 reviews Markham, ON
10/10

Moving

One of the best moving companies I have worked with so far!! They arrived on time and started moving items right away. They worked fast yet were careful and took minimal breaks. They completed the entire move in 5 hours (3 Bedrooms + basement) - whereas other companies had estimated 10+ hours for the same. The staff was friendly and extremely helpful. Highly recommended!!

Keep up the great work guys!

Approximate cost of services:
$850.00
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Company Response

Abhi, thank you very much for your feedback! Our team highly appreciate your business and we want to thank you once again for great words about Carefree Moving services. We'll try too keep it up, we promise! Nancy Lorak. Customer Service. Carefree Moving.

A.G
A.G
7 reviews Toronto, ON
10/10

Friendly, courteous and professional team

Our move went smooth and stress free. They were careful not to damage the walls, floors, oak railings, and most importantly, our contents and furniture. They braved one of the hottest days ever. We laud and applaud Carefree Moving crew.

Approximate cost of services:
$450.00
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Company Response

Thank you Max! Great feedback! Carefree Moving takes pride to be on your phone list! Best of luck to you! Nancy Lorak. Customer Service. Carefree Moving.

Alex in Toronto
Alex in Toronto
1 review Toronto, ON
10/10

Service

We hired they guys for a second time. They were on time, polite and worked hard. We threw them a few curve balls with a second address pick up. They were more than willing to help and even cancelled personal plans to stay til the end.
Great guys with a super work ethic. They are the only ones we will call.

Approximate cost of services:
$196.00
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Company Response

Thank you, Alex for your trust in Carefree Moving! We appreciate your business and please always count on us in future! Nancy Lorak. Customer Service. Carefree Moving.

Jennifer from Woodbridge
Jennifer from Woodbridge
1 review Vaughan, ON
10/10

Moving in Woodbridge

I promised to give my feedback on service I’ve got from Carefree Moving yesterday. So, I give you guys my 10 out of 10 points! I called this company to rent a truck but ended up with taking the full service package, because it sounded just great and so affordable. Three movers moved us without problems. I am so happy about changing my mind of moving by myself! So much easier with the movers! No headaches, no rush, no fuss. And I am happy that I found a reliable mover, it is 99% of the success, I think. So, thank you guys and best of luck to your business!

Approximate cost of services:
$600.00
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Company Response

Thank you, Jennifer for your 10 our of 10! We highly appreciate your support. Carefree Moving team is always at your service, wishing you all the best in your new home in Woodbridge! Nancy Lorak. Customer Service. Carefree Moving.

eathan_braylon from Toronto
eathan_braylon from Toronto
1 review , SK
10/10

excellent service

Great crew, easy move, and didn't cost an arm and leg. Setup over email and phone.

Crew showed up and packed all the boxes we had to the truck. The crew then wrapped all the furniture and tis very well. The packed things for the beds in their own boxes and wrapped beds and tables and moved them out.

After lunch they unpacked to the new house. they unwrapped and got the furniture back to how it was before.

Payment was easy with credit card and well within my budget for a 3 bedroom house move.

Approximate cost of services:
$700.00
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Company Response

Thank you so much for your feedback! It's been a pleasure to work for you. Carefree Moving is wishing you all the best! Nancy Lorak. Customer Service. Carefree Moving.

Ahmad from Ajax
Ahmad from Ajax
1 review Ajax, ON
10/10

Moving in Ajax

I picked Carefree Moving based on their reviews on Home Stars. I called them and spoke to Russell, who had been very pleasant and professional. He kept us up to date with our relocate. We were moving my elderly mother. She liked the crew very much. They managed to cheer her up and she was extremely pleased with their attention and their performance. The company gave us their price list for each service we're getting, so we knew what we are paying for. Plus, my mom got a discount. It was a very nice addition. I want to thank this company for turning our pretty tough move in such a positive experience!

Approximate cost of services:
$480.78
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Company Response

Thank you, Ahmad, for your kind words which are highly appreciated here, at Carefree Moving. Wishing all the best to you and to your lovely mother. Enjoy your new life in Ajax! Nancy Lorak. Customer Service. Carefree Moving.

Sophia Kahill from Richmond Hill
Sophia Kahill from Richmond Hill
5 reviews Toronto, ON
1/10

Moving

AVOID THIS COMPANY AT ALL COSTS! This is the type of shoddy business that TV shows like "Marketplace" expose to their viewers! I have actually lodged a formal complaint against them with the Better Business Bureau. Their website looks professional, with many supposedly genuine positive reviews. The initial contact person Russell seemed reasonable, although he refused to accept payment by cheque. That should have been a red flag to me—a dissatisfied customer can stop payment on a cheque but not on cash! The movers who came on day one of a small two-day move seemed pleasant, and worked steadily, and because my background is similar to theirs (Ukrainian) we could communicate clearly. However, it turned out that they packed things wrong (putting files backwards into boxes, mixing up books, etc.), dis-assembled a floor-to-ceiling bookcase incorrectly with dangerous nails left sticking out, and wrapped my bookshelves in cheap plastic tape that took the next day’s crew hours to scrape off (and it took me many more hours to remove all the remaining residue myself). The next day they showed up with too few men–only two not the three agreed upon–so the actual move took hours longer than it should have and damaged a very expensive filing cabinet that was too heavy for only two men to take down the stairs safely. They did not know how to re-assemble my bookcase (and did not even bring the proper tools with them so I had to provide them—and then one of my driver bits disappeared with them!), left the bookcase damaged and unstable, demanded that I pay them while my boxes were still on their truck, then drove off and abandoned the remaining boxes in my driveway at 11 o`clock at night. Russell never bothered to get in touch with me, even after a lengthy email, and did not provide a receipt until I demanded one. I have still not received an apology or a refund.

Approximate cost of services:
$1,309.45
3 of 3 people found this review helpful.
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Company Response

Thank you, Sophia, for your feedback, however, let me remind you some important details.
1. As outlined by our contract that has been read and authorized by you, and in accordance with the estimate and booking form signed by you as well, we accept one of the following payment options: Visa, Master Card, American Express and cash. So, I don’t really understand your complaint regarding your personal check. We always notify our clients that we are sending the invoice within three business days after finishing moving.

2. According to our agreement with you, on the first day we provided you with three employees to pack your office; and on the second day we sent you two movers for loading/unloading. You have asked us to come the third day to unpack your stuff AFTER we have fulfilled the conditions of the contract and received payment, i.e. post facto. Unfortunately, we had to refuse you because our employees have already been booked three weeks beforehand. After our refuse and explanation, you have demanded back half of the amount that you just paid us. To me this is nonsense.

3. The situation with forgotten boxes is probably the only truth which had been mentioned in your feedback and we do apologize for that. However, it would be nice to mention that our manager Gregory did fix this mistake and at 11 PM our workers came back to pick up those boxes and did place them into your basement.

4. Now let me reply about damages you are complaining about. Honestly, it's hard to imagine professional movers who came to the client and start to destroy everything around. Our staff is experienced, professional and licensed. Period.

5. Now about your failed, as you say, attempts to reach us.
a. During two weeks, every day we were receiving emails from you demanding to give your money back, otherwise you'll write bad reviews and complaints. We think it is a true blackmail.
b. You never called us and never responded to our calls after the move.
6. While working with you, our staff has been under continuous psychological pressure which was expressed in following:
-You gave them maximum 1-2 hours for wrapping and packing.
- You gave them maximum 2-3 hours for both loading and unloading.
- You made unsubstantiated charges to our movers for damage to your main entrance railing and were forcing them to repair it. Remember the case with sofa which was placed in the basement through the Backyard and not through the main entrance.
I could write a lot more, but I don't really think its worth. So, let me come back to my work and wish you be a little more loving toward people and life.
Sincerely,
Paul Siebert.

Betty from Aurora
Betty from Aurora
1 review Орора, ON
10/10

Moving

Our move from Hamilton to Aurora with Carefree Moving was done great! Everybody we worked with had been very nice and helpful. Their management always made sure all the things are fine and kept us updated with the news. We got our stuff almost on time. It was a two hours delay, but we were expecting something like that because we are realistic about a long distance move. We can’t say anything but positive words about services we've got.

Approximate cost of services:
$1,700.00
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Company Response

Hi Betty and thank you for your feedback about your recent move from Hamilton to Aurora! Carefree Moving staff is wishing you all the best! Count on us at any time! Nancy Lorak. Customer Service. Carefree Moving.

GL from Milton
GL from Milton
1 review Milton, ON
10/10

From Oshawa to Guelph

Hi there, I am happy to share my recent moving experience because it was done perfectly! This moving company did their best to make our move from Oshawa to Guelph less stressful. We ordered three movers and a big truck and the guys came with all other stuff they needed for packing and loading. They managed to finish the whole move in about 12 Hrs or even less and we are happy about that. Also I liked that they accepted MasterCard (most of other companies don't accept it, as far as I know) because it was the most convenient option for us. It is hard to find true professionals nowadays, because everybody is thinking only about money. These movers care about their reputation and their clients. Love this company and won't hesitate to recommend them to my friends.

Approximate cost of services:
$1,875.32
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Company Response

Thank you so much for sharing your moving experience with Carefree Moving on Home Stars! You are absolutely right: here at Carefree Moving we do care about our reputation and that is why your satisfaction is our priority! Hope you are doing great in your new home in Milton! Nancy Lorak. Customer Service. Carefree Moving.

Roya from Toronto
Roya from Toronto
1 review Toronto, ON
10/10

moving service

Hi, we moved from Oshawa to Toronto few days ago and we hired Carefree Moving for helping us with that. I have nothing but good words to say about this company. It’d been a nice experience because these movers didn’t let us down. They came as we agreed and completed wrapping and loading in almost three hours, which is great to my mind. All the crew members were helpful and I have not notice any signs of trying to shirk work, as usually movers are trying to do. Plus to that what I mentioned above, I got a great price for excellent quality service and my stuff arrived safe and on time. Many thanks to this movers and best of luck!

Approximate cost of services:
$700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you, Roya! Your feedback is highly appreciated! Please, count on Carefree Moving at any time you need our assistance! Good luck to you and your family in your new Toronto home! Nancy Lorak. Customer Service. Carefree Moving.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Carefree Moving

Movers Toronto - Best residential moving services in Toronto and GTA. Carefree Moving Company Toronto will provide you with the least stressful move. We will help you to plan and organize everything by providing supplies, helping you pack and move all your possessions. We provide an all-inclusive range of services ...
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