Thank you, Sophia, for your feedback, however, let me remind you some important details.
1. As outlined by our contract that has been read and authorized by you, and in accordance with the estimate and booking form signed by you as well, we accept one of the following payment options: Visa, Master Card, American Express and cash. So, I don’t really understand your complaint regarding your personal check. We always notify our clients that we are sending the invoice within three business days after finishing moving.
2. According to our agreement with you, on the first day we provided you with three employees to pack your office; and on the second day we sent you two movers for loading/unloading. You have asked us to come the third day to unpack your stuff AFTER we have fulfilled the conditions of the contract and received payment, i.e. post facto. Unfortunately, we had to refuse you because our employees have already been booked three weeks beforehand. After our refuse and explanation, you have demanded back half of the amount that you just paid us. To me this is nonsense.
3. The situation with forgotten boxes is probably the only truth which had been mentioned in your feedback and we do apologize for that. However, it would be nice to mention that our manager Gregory did fix this mistake and at 11 PM our workers came back to pick up those boxes and did place them into your basement.
4. Now let me reply about damages you are complaining about. Honestly, it's hard to imagine professional movers who came to the client and start to destroy everything around. Our staff is experienced, professional and licensed. Period.
5. Now about your failed, as you say, attempts to reach us.
a. During two weeks, every day we were receiving emails from you demanding to give your money back, otherwise you'll write bad reviews and complaints. We think it is a true blackmail.
b. You never called us and never responded to our calls after the move.
6. While working with you, our staff has been under continuous psychological pressure which was expressed in following:
-You gave them maximum 1-2 hours for wrapping and packing.
- You gave them maximum 2-3 hours for both loading and unloading.
- You made unsubstantiated charges to our movers for damage to your main entrance railing and were forcing them to repair it. Remember the case with sofa which was placed in the basement through the Backyard and not through the main entrance.
I could write a lot more, but I don't really think its worth. So, let me come back to my work and wish you be a little more loving toward people and life.
Sincerely,
Paul Siebert.