Carefree Moving

Moving & Storage
Toronto ON M5R 1V9
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Reviews for Carefree Moving

Average customer rating:
9.7 10 (508 reviews)

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George in Toronto
George in Toronto
1 review Simcoe County, ON
10/10

Long distance move

We moved to the US using Carefree Moving and couldn't be happier. Their management built a real strategy plan which helped make our moving so much easy. One week of preparation for this long distance moving and few days of packing the stuff weren't bothering us at all. The team worked just great. They offered tones of boxes and percolate, padding and tape. We used them for wrapping too. So, this collaboration made us extremely happy and pleased! Thanks a lot!

Approximate cost of services:
$3,600.00
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Company Response

George, nice to hear from you! It's been a pleasure to work for you and please always rely on Carefree Moving! Sincerely, Nancy Lorak. Carefree Moving, Customer Service.

Private User
Private User
Private User reviews Toronto, ON
10/10

Moving

Just had a really smooth move yesterday! They really live up to their company name of Carefree Moving. They are very efficient and load/unload, disassemble/assemble my items very quickly. Mike and his team is also very friendly. Thanks so much for making my moving experience a very positive one. Definitely highly recommended!

Approximate cost of services:
$350.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for finding the time to share your recent moving experience using Carefree Moving! Sincerely, Nancy Lorak. Carefree Moving, Customer Service.

Private User
Private User
Private User reviews Toronto, ON
10/10

Moving

Recently I called Carefree Moving for helping me moving and I'm not simply happy but thrilled for their perform. I'm a single, residing in one room rental apartment. I must say I didn't have a great deal of stuff to move. In fact, I needed a cheap and quick moving. One problem I had been dealing with was that I cannot find movers that would move me for reasonable. The rates that I got by other companies made me to think to throw my stuff away. Nevertheless, Carefree Moving offered me an estimate that was at my spending plan and accepted to move in two days (it sound just perfect) The move itself was completed very well without troubles or damages (worried just about my paintings and piano).

Approximate cost of services:
$1,370.00
1 of 2 people found this review helpful.
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Company Response

Thank you so much for your great review! All the best to you in your new home! Sincerely, Nancy Lorak. Carefree Moving, Customer Service.

Lisa in Toronto
Lisa in Toronto
1 review Toronto, ON
10/10

Prompt and personable. Easy to work with. Would use again

This company was the one who helped us a lot. We've got into difficult situation when got refuse for mortgage same day as moving been scheduled. Therefore we were forced to move our stuff to the storage ASAP. Despite these unpredictable troubles Carefree Moving’s management did wonders! They made it easier for us by coordinating the process in most proper way, they gave us moral support, and they decided for us how to proceed and in fact saved our day and decreased that shock which we had to face. So, I've got only great words about this mover and want to thank the guys from all my heart.

Approximate cost of services:
$1,300.00
1 of 2 people found this review helpful.
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Company Response

Lisa, thank you very much! We are happy, that we could decrease your stress. Enjoy your new life! Sincerely, Nancy Lorak. Carefree Moving, Customer Service.

Diane in Markham
Diane in Markham
1 review Markham, ON
10/10

House moving

Carefree Moving is the company we used for moving our things from old house, to the storage and then to our new home. These movers are amazing. They informed us about every phase of the moving which is most essential if your relocating consists of few steps. Nothing got missed - this s the second achievement! Additional thanks for arranging our furniture and installing some of appliances at our new place. And the most pleasant is that they decided not to include this service to our bill! What a great housewarming gift idea! Our family thank you for humaneness and for your staff's top level professional skills.

Approximate cost of services:
$950.00
1 of 2 people found this review helpful.
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Company Response

Thank you, Diane for taking time to write your feedback here, on Home Stars! Carefree Moving appreciate your time an business! Sincerely, Nancy Lorak. Customer Service.

Matt in Scarborough
Matt in Scarborough
1 review Toronto, ON
2/10

Moving

They were five and a half hours late because they initially brought the wrong truck (too small). Then when they finally showed up it took them five (5) hours to pack up a small two (2) bedroom basement apartment (with no appliances).

Then when they were finished packing up from point my old place I was suppose to meet them at my new place; however, I received a telephone call after midnight from the company that they rent moving trucks from that advised me that the movers had picked up the truck at 6:00 a.m. that day and were past the legal time to work and that they had to bring the truck back immediately and were not permitted to make the delivery to me.

My bed, all my clothes and all of my toiletries were on the moving truck and it was well after midnight and I had nothing to sleep on and consequently I had to stay at a hotel. The unreasonable management did not even reimburse me for the hotel through their booking error in sending movers that they ought to have known would not be able to complete the move the same day (from Vaughan to Scarborough).

The next day they were suppose to come deliver my property at my new place at 9:00 a.m. They didn't end up showing up until after 5:00 p.m. and I was forced to take an unpaid day off of work. Again, I was not reimbursed or discounted for my out-of-pocket expenses incurred because of this companies inherent negligence, unprofessional and disorganization.

Lastly, the move culminated with the movers hitting the corners and edges on my oak wood desk while going through doors, piercing the shrink wrap (they didn't used blankets duck tapped on like I had requested) scratching my desk and taking the finish off as well, they also punctured my leather sectional couch putting a hole in one of the cushions.

This unscrupulous moving company then had the temerity to attempt to deny my claim for the damages that they negligently inflicted to my personal property. I had to commence legal proceedings by serving and filing a Plaintiff's Claim in order to get compensated for my damages.

Horrible experience dealing with this sub-par and shabby moving company that caused me a copious amount of stress and anxiety along with a gross and ongoing inconvenience.

Approximate cost of services:
$700.00
2 of 2 people found this review helpful.
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Company Response

Unfortunately this episode did occur in our practice, but not all that our “author of wishful thinking” writes in his review is accurate. I'll start with the fact that this particular client, Matt, was going to pay for the moving service with dubious credit cards without having them on his hands and giving us just some weird numbers. So, let me go detail by detail and it's probably going to be a long list.

1. First of all, the estimate form, filled by this particular client says that we were going to deal with ONE bedroom basement apartment.

2. Prior to send our booking confirmation to the client, we called our client to double check how much stuff he is planning to move and the answer was that there is not much stuff, just one bedroom and a 16 ft truck is good enough.

3. After this phone call conversation, we did send to the client our booking confirmation with all the details regarding: truck size, price for the service, how many movers will be on the spot and also we kindly asked for the list of items which were planning to be moved. Eventually, our company didn't get this requested list from our client.

4. The appointed day and time (2: PM) our team arrived to our client ready to start moving his one bedroom basement apartment. However, after examining the workload, our crew manager reported that this "1 bedroom basement apartment" actually consist of:1 master bedroom, office room, living room, kitchen and two lumber rooms filled with boxes, luggage and other stuff which will not fit the16-foot truck. Since all the large trucks were all previously booked, it was not possible to get one of them till 7 - 8 PM.
However, we offered to our client the best solution to solve this kind of situation. We did suggest moving his property with the 16 ft truck in two trips. The simple math showed that using this scenario the moving would be done by 10 PM. However, we couldn’t convince the client about efficiency of our suggestion.

Then we offered a second solution: use of three movers and a big truck. This suggestion failed again, because the client refused.

5. At 7:25 PM our crew of two movers examined their work space pointing out to the damages on the walls and on the furniture, especially the table and the sofa which was damaged by client's dog. The client personally signed on paper that he is aware of the damage and has no claims to us.

After 4.5 hours of loading, at 12 AM, we decided to postpone moving until next day in order to give employees chance to rest and also to not disturb the tenants renting rooms in the new house and basement. The next day, our crew unloaded the truck and 30 minutes before complete unloading and in accordance with the signed agreement, the client got the invoice. The client was attempting to pay for the service we offered by giving us credit card number without actually having the credit card on him. We also got a weird explanation about why is he doing that. Apparently, this was his boss's credit card who allows Matt to use his money. We didn't ask questions. Just to avoid any problems we asked a photocopy of the credit card and driver licence from the person whom credit card belongs to and send it via email to our company allowing Carefree moving to charge his credit card for moving purposes of his employee. Matt, our client, refused us to do that and became nervous. Instead he gave us the number of his own credit card but again without having the card on him, explaining that his credit card is somewhere in the box. This time, we refused to accept this card number, kindly asking for the actual card or other alternative. After a flurry of abusive words which he brought down to our company, he paid by cash.
After that the client asked for the agreement to make a copy but in fact he just took the contract refusing to give it back threatening our company with the court for damaged possessions.

Our company considers this incident as a failed fraud and a slander inflicting a blow to the company's reputation.

Paul Siebert.

Victoria in Toronto
Victoria in Toronto
1 review Toronto, ON
10/10

Very happy with their moving services

Carefree Moving was suggested to me by a neighbor and I'm happy I followed his advice. My husband and I are very happy with their moving services, price and conditions. We used them for packaging too. Movers worked a good 12 hr day to pack and move our things to Montreal area. Even after that they did reassembled the furniture and arranged my clothes into the closet! They actually wrapped up my worries and everything went smooth and fast, exhausting, but pleasant and nice. Now they are my favorite moving company.

Approximate cost of services:
$1,430.00
0 of 1 people found this review helpful.
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Company Response

Thank you, Victoria, for the heart worming words. Carefree Moving is always at your service. Sincerely, Nancy Lorak. Customer Service.

Nicole in Toronto
Nicole in Toronto
1 review Toronto, ON
10/10

House move

Carefree Moving recently moved our house and we're still under great impression with this company. What we've discovered here is competent workers and a good price for the service. For me this is a perfect blend. The team was diligent and knowledgeable while working on both properties. We had a regular moving which took us for approximately 6 hours in both places. We all can't think about any better result. Thanks a lot.

Approximate cost of services:
$850.00
0 of 1 people found this review helpful.
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Company Response

Nicole, thank you for finding time to share your moving experience using Carefree Moving! We appreciate your business! Sincerely, Nancy Lorak. Customer Service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Carefree Moving

Movers Toronto - Best residential moving services in Toronto and GTA. Carefree Moving Company Toronto will provide you with the least stressful move. We will help you to plan and organize everything by providing supplies, helping you pack and move all your possessions. We provide an all-inclusive range of services ...
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