- Approximate cost of services:
- $3,600.00
- Company Response
George, nice to hear from you! It's been a pleasure to work for you and please always rely on Carefree Moving! Sincerely, Nancy Lorak. Carefree Moving, Customer Service.
George, nice to hear from you! It's been a pleasure to work for you and please always rely on Carefree Moving! Sincerely, Nancy Lorak. Carefree Moving, Customer Service.
Thank you very much for finding the time to share your recent moving experience using Carefree Moving! Sincerely, Nancy Lorak. Carefree Moving, Customer Service.
Thank you so much for your great review! All the best to you in your new home! Sincerely, Nancy Lorak. Carefree Moving, Customer Service.
Prompt and personable. Easy to work with. Would use again
Lisa, thank you very much! We are happy, that we could decrease your stress. Enjoy your new life! Sincerely, Nancy Lorak. Carefree Moving, Customer Service.
Thank you, Diane for taking time to write your feedback here, on Home Stars! Carefree Moving appreciate your time an business! Sincerely, Nancy Lorak. Customer Service.
Unfortunately this episode did occur in our practice, but not all that our “author of wishful thinking” writes in his review is accurate. I'll start with the fact that this particular client, Matt, was going to pay for the moving service with dubious credit cards without having them on his hands and giving us just some weird numbers. So, let me go detail by detail and it's probably going to be a long list.
1. First of all, the estimate form, filled by this particular client says that we were going to deal with ONE bedroom basement apartment.
2. Prior to send our booking confirmation to the client, we called our client to double check how much stuff he is planning to move and the answer was that there is not much stuff, just one bedroom and a 16 ft truck is good enough.
3. After this phone call conversation, we did send to the client our booking confirmation with all the details regarding: truck size, price for the service, how many movers will be on the spot and also we kindly asked for the list of items which were planning to be moved. Eventually, our company didn't get this requested list from our client.
4. The appointed day and time (2: PM) our team arrived to our client ready to start moving his one bedroom basement apartment. However, after examining the workload, our crew manager reported that this "1 bedroom basement apartment" actually consist of:1 master bedroom, office room, living room, kitchen and two lumber rooms filled with boxes, luggage and other stuff which will not fit the16-foot truck. Since all the large trucks were all previously booked, it was not possible to get one of them till 7 - 8 PM.
However, we offered to our client the best solution to solve this kind of situation. We did suggest moving his property with the 16 ft truck in two trips. The simple math showed that using this scenario the moving would be done by 10 PM. However, we couldn’t convince the client about efficiency of our suggestion.
Then we offered a second solution: use of three movers and a big truck. This suggestion failed again, because the client refused.
5. At 7:25 PM our crew of two movers examined their work space pointing out to the damages on the walls and on the furniture, especially the table and the sofa which was damaged by client's dog. The client personally signed on paper that he is aware of the damage and has no claims to us.
After 4.5 hours of loading, at 12 AM, we decided to postpone moving until next day in order to give employees chance to rest and also to not disturb the tenants renting rooms in the new house and basement. The next day, our crew unloaded the truck and 30 minutes before complete unloading and in accordance with the signed agreement, the client got the invoice. The client was attempting to pay for the service we offered by giving us credit card number without actually having the credit card on him. We also got a weird explanation about why is he doing that. Apparently, this was his boss's credit card who allows Matt to use his money. We didn't ask questions. Just to avoid any problems we asked a photocopy of the credit card and driver licence from the person whom credit card belongs to and send it via email to our company allowing Carefree moving to charge his credit card for moving purposes of his employee. Matt, our client, refused us to do that and became nervous. Instead he gave us the number of his own credit card but again without having the card on him, explaining that his credit card is somewhere in the box. This time, we refused to accept this card number, kindly asking for the actual card or other alternative. After a flurry of abusive words which he brought down to our company, he paid by cash.
After that the client asked for the agreement to make a copy but in fact he just took the contract refusing to give it back threatening our company with the court for damaged possessions.
Our company considers this incident as a failed fraud and a slander inflicting a blow to the company's reputation.
Paul Siebert.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Very happy with their moving services
Thank you, Victoria, for the heart worming words. Carefree Moving is always at your service. Sincerely, Nancy Lorak. Customer Service.
Nicole, thank you for finding time to share your moving experience using Carefree Moving! We appreciate your business! Sincerely, Nancy Lorak. Customer Service.