They were five and a half hours late because they initially brought the wrong truck (too small). Then when they finally showed up it took them five (5) hours to pack up a small two (2) bedroom basement apartment (with no appliances).
Then when they were finished packing up from point my old place I was suppose to meet them at my new place; however, I received a telephone call after midnight from the company that they rent moving trucks from that advised me that the movers had picked up the truck at 6:00 a.m. that day and were past the legal time to work and that they had to bring the truck back immediately and were not permitted to make the delivery to me.
My bed, all my clothes and all of my toiletries were on the moving truck and it was well after midnight and I had nothing to sleep on and consequently I had to stay at a hotel. The unreasonable management did not even reimburse me for the hotel through their booking error in sending movers that they ought to have known would not be able to complete the move the same day (from Vaughan to Scarborough).
The next day they were suppose to come deliver my property at my new place at 9:00 a.m. They didn't end up showing up until after 5:00 p.m. and I was forced to take an unpaid day off of work. Again, I was not reimbursed or discounted for my out-of-pocket expenses incurred because of this companies inherent negligence, unprofessional and disorganization.
Lastly, the move culminated with the movers hitting the corners and edges on my oak wood desk while going through doors, piercing the shrink wrap (they didn't used blankets duck tapped on like I had requested) scratching my desk and taking the finish off as well, they also punctured my leather sectional couch putting a hole in one of the cushions.
This unscrupulous moving company then had the temerity to attempt to deny my claim for the damages that they negligently inflicted to my personal property. I had to commence legal proceedings by serving and filing a Plaintiff's Claim in order to get compensated for my damages.
Horrible experience dealing with this sub-par and shabby moving company that caused me a copious amount of stress and anxiety along with a gross and ongoing inconvenience.
- Approximate cost of services:
- $700.00
- Company Response
Unfortunately this episode did occur in our practice, but not all that our “author of wishful thinking” writes in his review is accurate. I'll start with the fact that this particular client, Matt, was going to pay for the moving service with dubious credit cards without having them on his hands and giving us just some weird numbers. So, let me go detail by detail and it's probably going to be a long list.
1. First of all, the estimate form, filled by this particular client says that we were going to deal with ONE bedroom basement apartment.
2. Prior to send our booking confirmation to the client, we called our client to double check how much stuff he is planning to move and the answer was that there is not much stuff, just one bedroom and a 16 ft truck is good enough.
3. After this phone call conversation, we did send to the client our booking confirmation with all the details regarding: truck size, price for the service, how many movers will be on the spot and also we kindly asked for the list of items which were planning to be moved. Eventually, our company didn't get this requested list from our client.
4. The appointed day and time (2: PM) our team arrived to our client ready to start moving his one bedroom basement apartment. However, after examining the workload, our crew manager reported that this "1 bedroom basement apartment" actually consist of:1 master bedroom, office room, living room, kitchen and two lumber rooms filled with boxes, luggage and other stuff which will not fit the16-foot truck. Since all the large trucks were all previously booked, it was not possible to get one of them till 7 - 8 PM.
However, we offered to our client the best solution to solve this kind of situation. We did suggest moving his property with the 16 ft truck in two trips. The simple math showed that using this scenario the moving would be done by 10 PM. However, we couldn’t convince the client about efficiency of our suggestion.Then we offered a second solution: use of three movers and a big truck. This suggestion failed again, because the client refused.
5. At 7:25 PM our crew of two movers examined their work space pointing out to the damages on the walls and on the furniture, especially the table and the sofa which was damaged by client's dog. The client personally signed on paper that he is aware of the damage and has no claims to us.
After 4.5 hours of loading, at 12 AM, we decided to postpone moving until next day in order to give employees chance to rest and also to not disturb the tenants renting rooms in the new house and basement. The next day, our crew unloaded the truck and 30 minutes before complete unloading and in accordance with the signed agreement, the client got the invoice. The client was attempting to pay for the service we offered by giving us credit card number without actually having the credit card on him. We also got a weird explanation about why is he doing that. Apparently, this was his boss's credit card who allows Matt to use his money. We didn't ask questions. Just to avoid any problems we asked a photocopy of the credit card and driver licence from the person whom credit card belongs to and send it via email to our company allowing Carefree moving to charge his credit card for moving purposes of his employee. Matt, our client, refused us to do that and became nervous. Instead he gave us the number of his own credit card but again without having the card on him, explaining that his credit card is somewhere in the box. This time, we refused to accept this card number, kindly asking for the actual card or other alternative. After a flurry of abusive words which he brought down to our company, he paid by cash.
After that the client asked for the agreement to make a copy but in fact he just took the contract refusing to give it back threatening our company with the court for damaged possessions.Our company considers this incident as a failed fraud and a slander inflicting a blow to the company's reputation.
Paul Siebert.