Twin Peaks Roofing and Aluminum Inc.

I and my neighbour had four quotes provided by different roofing companies before choosing Twin Peaks Roofing Inc. Top quality work was provided by Twin Peaks that began when Tim came to evaluate my roof which was in need of immediate patching due to a roof leak and required new shingles across my home's roof and that of my neighbour's roof, which are joined by our semi-detached homes. Tim was professional, courteous, and informative as he answered my questions and concerns about the leak and the roof's shingle replacement. I and my neighbour appreciated the fact that he took the time to carefully inspect the entire roof before making any recommendations. He outlined different options for types of shingles, explained the advantages of each option and the work that would be done. Once the contract was signed, I had someone back within a day to seal the roof leak until the new roof shingles could be installed. The condition of my roof was taken into consideration and as a result the installation date was moved up a few weeks to meet the immediate need for replacement - this was deeply appreciated.

On the date of installation, the crew arrived in the early morning and got to work. They too were professional, courteous and efficient. Minor delays in delivery of shingles (by and independent company) caused the actual initiation of shingling to be delayed. This was outside of their control, and as a result, the job could not be finished that day. Due to impending rain, the roof which was half completed was made water tight and the crew cleaned up and left for the day.
I was contacted by Tim later that night who let me know that the owner of Twin Peaks, Max, was coming out that evening to personally ensure that the roof was water tight. This was unexpected and in my opinion a further reflection of the lengths that this company will go that extra mile to ensure customer satisfaction. That opinion was strengthened by the company's willingness to install solar powered roof vents I had purchased, at no extra cost.

Poor weather (rain) delayed the roofing installation by one day, but the day after, the rain let up and the work was completed. My neighbour and I were completely satisfied with the quality of work done on the joined roof. Clean up was thorough, from beginning to end, of eaves troughs, lawns and driveways. I liked the fact that it was a trailer style bin for waste that was used, as opposed to a large metal container that could potentially cause driveway damage.

I will not hesitate to recommend Twin Peaks Roofing to work colleagues, family members and friends. My father has already signed a contract with Twin Peaks to have his roof done in the next two weeks, as has the office administrator at my place of work.

Outstanding service. Thank you.