This company has been nothing but a headache and I have spent allot of time trying to contact their supposed 24/7 service which is non existent, never mind 24/7. I had asked for a contract with the agreed upon terms for example length, price of buyout etc..from the salesman that was at my house and still have not received it. this was in February its now May. When they installed my furnace their techs decided to empty out my A/C of freon and not replace it. Now I have no A/C. Shame on me for not buying the A/C the salesman was so desperate to sell me. So I still don't have the transparent contract I was promised, no A/C, and now they are over billing me over 100 dollars of the agreed upon price.... multiple phone calls and multiple emails and still no response. I lodged an official complaint with the BBB yesterday and tadaa...phone call today from head office, which turned out to be a guy trying to talk down to me, talk circles around me and also tell me I did I receive the contract ive been waiting for, also that he doesnt believe that their techs would of touched my A/C... I told them that I want the contract cancelled for the reasons above and the fact that they are in breach of contract by not providing the service that is guaranteed. He scoffed at that idea, but we'll see. I have kept record of all calls and emails made and they are for sure in breach of contract. This company is criminal... DO NOT SIGN ANYTHING FROM SANDPIPER.
- Approximate cost of services:
- $0.00