A couple weeks ago, our furnace started having a problem. The furnace only runs for a couple minutes every time it’s on and turns off automatically and temperature does not reach the preset temperature in the thermostat. The house was cold during the mid-night (3AM). At the beginning, I thought it was the thermostat, so I tried to knock it and accidental broke it. Since I joint a special program a couple years ago, the thermostat was installed by their contractor. I call the program they sent a technician from Sandpiper Energy Solutions to my house to check it up. The technician quickly figured out the issue was the furnace, not the thermostat. He fixed the furnace and said he needed to replace the thermostat too, but he didn’t have it with him. He would be back in an hour with the new one. I checked the price for the same model online, it was about $130 in homedepot and I can simply pulled out the broken one and clip on the new one. But since the contractor would bring a new one and they are with the special program, it would save me a trip to the store. One hour later, he came back and replaced the broken thermostat and told me the thermostat costed $550, but he got me a deal of $208 plus tax. I was shocked by the price but paid the price anyway together with the price for fixing the furnace since I thought this contractor was with the special program. I thought I have to order this “specical” thermostat not some random ones I can buy from the market. Later, I called the program and they said the fair market price was $130. They were also surprised by the contractor’s price for thermostat. But there was nothing they can do about it. This experience with this contractor was extremely uncomfortable. I can't believe this contractor told me the thermostat would cost $550 when the market price is only $130 and offered a “good deal” at $80 above market price. I am sure wouldn’t recommend this company to anyone.
- Approximate cost of services:
- $386.00