Emergency Spring Replacement - Came and bailed
- Approximate cost of services:
- $680.00
Emergency Spring Replacement - Came and bailed
JP,
Very sorry to hear that your 'call back' was so frustrating. I do try to field all the incoming calls myself--and I personally track each customer, always looking for ways to improve our service. I do apologize if you got someone on the phone that was having a 'bad day'. I guess that happens--but it's not an excuse. Thanks so much for your valuable feedback. We hope you'll give us another chance should the need arise. Of course you are still under warranty. All the best.
Broken cable on one side of garage door
Tom Marsden,
I have looked into your complaint--and the paper trail from our end. You were quoted to replace both cables and you agreed to the price. But it seems that you later changed your mind, even though the serviceman was nearly finished the work. The serviceman left the job site because he understood that you were cancelling outright. If there was a miscommunication I do apologize. But we always begin with a written quote--and on that basis begin the job. Very sorry that we could not help you. All the best.
Byron,
Thanks for the compliment--'quick and friendly'. However, we are always upfront about charges on the phone, and then follow that up with an onsite written quote. Transparent. The error you may be making is comparing apples with oranges. Because in terms of parts quality, you really do get what you pay for. Nonetheless, I do sincerely value your feedback. And thank you for taking the time to do a review. Please don't hesitate to call if any problems arise--as the work is still under warranty. All the best.