These guys are unbelievable - on the initial call, the one brother was polite and pleasant that did the repair and within days the garage door began to malfunction once again and I requested a warranty call. The other brother now in charge was very rude and difficult, to say the least! I hired someone else and confirmed the door needed an adjustment.
- Approximate cost of services:
- $1,000.00
- Company Response
JP,
Very sorry to hear that your 'call back' was so frustrating. I do try to field all the incoming calls myself--and I personally track each customer, always looking for ways to improve our service. I do apologize if you got someone on the phone that was having a 'bad day'. I guess that happens--but it's not an excuse. Thanks so much for your valuable feedback. We hope you'll give us another chance should the need arise. Of course you are still under warranty. All the best.