Lone Star Plumbing And Heating

Professionl, courteous, friendly and the work was spotless. Highly recommend Lonestar plumbing and have provided their contact information to family and friends.

Lone Star were terrific!
We had a flood in our basement.....Lone Star sent two great plumbers ASAP.

The problems were corrected .....both plumbers couldn't have
better.....qualified, capable and clean.
Hope we don't see them soon....but if we need help, we will
certainly call Lone Star!

Friendly and professional service from Lone Star.

My kitchen faucet needed replacing and I had a toilet that needed a minor leak repaired. The employee I dealt with was personable, knowledgeable and happy to help me out. He worked with me to find a suitable replacement faucet and quickly identified the source of the leak on the toilet. They were flexible in finding a time that worked best for me to complete the work, and arrived on time. I'm very happy with the quality of work they did and the new faucet looks and works great. A+

Overall, a negative experience with Lone Star Heating & Plumbing…

My house had no heat for 7 days during a cold spell this September because Lone Star couldn’t repair the furnace during the first 3-hour appointment. A second appointment couldn’t be scheduled over a one week period. Neither the owner nor the technician was willing to accommodate my schedule and work past 4:30 pm for the second appointment. In the end, Lone Star did not repair my furnace, but they were still paid...$330 for 2 hours labour and a new pressure switch that didn’t fix the problem (and it turns out, didn’t need to be replaced).

Heat was restored...by a DIFFERENT company.

Having to resort to finding another company to do the job gave me a point of comparison and proved there are good companies out there. The other company’s technician got my furnace up and running on the same day I called them (which was the 7th day of getting nowhere with Lone Star). This company’s technician diagnosed the problem within 15 minutes, had the correct part on hand, installed the part quickly, and checked that the furnace was operating correctly. With them, it was same-day service, one-and-a-half hours from beginning to end, at my convenience, and at rates considerably less than Lone Star Plumbing & Heating ($30 PER hour less, in fact).

Things could’ve have gone more positively with Lone Star. They could have accommodated my schedule for the second appointment, which was only necessary because their technician couldn’t solve the problem the first time. Then again, it should’ve been a red flag when the technician commented that he’d never seen this furnace problem before and would consult his “heating guru” the next day. Lone Star Plumbing & Heating can at least try being open to negotiation on mark-up on parts and labour rates, especially if the initial solution fails and the problem can’t be solved in one appointment. Based on this experience, there is much room for improvement in Lone Star’s business practices and customer service.

Recently, I moved into an older townhouse that needed a lot of plumbing work, and furnace maintenance, to bring it up to par. In addition, I renovated my kitchen and needed plumbing work done to connect a new sink and install a drinking water line. I've used Lone Star on several other projects over the years as well. They are the best plumbers you'll ever find! - competent, personable, professional, and at a reasonable cost. You won't go wrong if you call them.

Lone Star installed all gas lines and heater for my new garage. Ryan and his team were very cooperative and great to work with. As well he made some suggestions regarding a gas line for a new gas range I am planning to install as part of a major kitchen renovation.

We are very happy with the service from Lone Star. We needed a leak fixed with our outside tap and Angelo did a very good job. He also installed an extra 2 water shutoffs for us and seemed very honest and dependable. We will recommend Lone Star to our friends/family.