I ordered my kitchen countertops & backsplash from Flo Form and picked out the material from their showroom located in Burnaby B.C. At the time of ordering, I stressed that timing was crucial to me and that I needed it all done as soon as possible. They stated that the average time to install from the order is approx. 10 business days. I was not advised that the backsplash material (2cm) is usually not in stock and would have to specially ordered. Because we matched the countertops with the backsplash, I had no choice and Flo Form made me wait over 5 weeks JUST FOR THE BACKSPLASH. If I had known that the whole process would take over 2 months, I would have never ordered from Flo Form located in Burnaby B.C. DON'T GET TRICKED INTO ORDERING COUNTERTOPS FROM FLO FORM UNLESS YOU WANT TO WAIT 2 MONTHS. Flo Form misrepresents their time it will take to complete YOUR job. IF YOU DON'T WANT TO WAIT 2 MONTHS, DON'T ORDER FROM FLO FORM.