Certa Pro Painters Of Ottawa

The worst paint job ever encountered. From the first contact of the sales person (who was later fired) to the incredibly shoddy workmanship of the painters, this project was doomed for failure. There seems to be a revolving door on the staff here, as there was not a single person to contact that could be relied on. There were no "expert professionals" (as stated in their advertising material) who ever visited this site. Zero continuity in staff, zero communication, and painters who had never held a roller before. The over-application of semi-transparent stain resulted in high gloss and sticky surfaces even after three weeks. We called an end to the project before completion. We saw that the door handles, hinges and address numbers had been painted over, and sloppy splashes on eavestroughes and soffits so we decided to not allow any more damage to our home. The final straw was when the manager arrived with the wrong stain to finish the job . Incredible! Talking with the office didn't give any satisfaction. The new franchise owner offered to make reparations by removing the stain, but with all the dismal failures to date we decided to cut our losses and stop the project. We did not feel confident that the removal process would be conducted in a proper manner, especially when the franchise owner suggested they cut corners and proceed in a manner totally contradictory to the procedure indicated by the Sherwin Williams protocol. What professional does this? Five years ago we had used Certapro, but that was when they were under a different franchise owner. This owner seems to prefer to operate his painting business from behind a desk rather than going to visit his customers and assess the situation in person. I will NEVER use this company again.