Had certa come to prep and paint a single wall. After first attempt paint bubbled and was worse then when they began. They did come back and applied an epoxy based primer prior to re-doing the job which resulted in no bubbles. After they were done one of their reps called me asking us to paint them additional money for the extra time, to make matters worse the job was never completed!! there is still big runs in the paint that was never repaired and they never did the border around the wall again so you can see that there was an insufficient amount of paint applied. The painter they sent was very sloppy leaving paint marks under the stairs and around fixtures and even got some on the ceiling while doing the attempt. I did bring it to his attention and he fixed it but he insisted it was not his doing and was very unprofessional on how he handled it. Bottom line is the wall has to be repainted again!!! and after we spent $600 that really leaves a bad taste in my mouth. Told the manager and the rep that I would never have certa back in my house again. I should have never paid them until they got the job done right in the first place.....
- Approximate cost of services:
- $600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We appreciate the feedback Marc which will help us improve. We understand that we did not meet your expectations and we do apologize.