- Approximate cost of services:
- $20,599.00
- Company Response
Thank you very much for your feedback
Thank you very much for your feedback
Hello, please understand there is most definitely some confusion here. The project is complete and has been for quite some time. The additional vents were requested after the completion of the project which our rep quoted.
Good morning Rob,
We are very sorry to hear you are not satisfied with your roof. We've done internal investigations and unfortunately there must be a mistake because we haven't done work in Lindsay. It's outside of our service area.
If it's not your job or other location, please contact us with some information about it, and if it is our project, we would love the opportunity to make it right.
Thank you for your feedback
Hi Gy. With more than six decades of experience, we have earned a reputation for quality and craftsmanship, so we’re very disappointed to hear this. We would love the opportunity to get this sorted out, but without your full name, we have no way to contact you. Could you please send us a private message, or give us a call so we can make this right for you?
Hi there, we are so sorry to hear about your frustrations! Our Chief Operating Officer would like to speak with you. Could you please give him a call at 519-803-7879.
We understand that homeowners have many things to consider when embarking on a large project, such as a roof replacement, and we encourage potential customers to do their due diligence. We know that typically customers are looking for a fair price, but sometimes opting for the lowest bidder can often end in disaster. Some additional important items to consider include:
· All of our crew members are full-time, trained and certified employees.
· We are fully insured and have WSIB coverage.
· We have an A+ Better Business Bureau rating.
· We offer some of the best warranties in the business.
· We are the only Canadian roofing company to be recognized as an Owens Corning Platinum Preferred Contractor.
· We have been in business for more than 65 years and have strong industry partnerships, which helps to create the best long-term value for our customers.
We’re very sorry to hear that your experience has not matched your expectations, Corrine. Your feedback regarding coordination and communication is appreciated, as it helps us to improve.
We do acknowledge that, as with many construction projects, there have been a few hiccups along the way, however our managers and teams have worked efficiently and professionally to try to make it right for you. As you may know, the Covid-19 pandemic has created challenges for many industries and businesses. In particular, the construction industry has been hit with significant delays in production of some materials. As mentioned during your multiple conversations with our office, your replacement door has been ordered and we are working with the manufacturer to get a firm delivery date and as soon as we get that date, we will follow up with you.
Thank you for the kind words
4 MONTHS LATER Did not want to honor signed contract
The Covid-19 pandemic has created challenges for many industries and businesses. In particular, the construction industry has been hit with significant price increases for both materials and labour. Unfortunately, in this case, we were unable to honour last year’s prices and the customer was not willing to move forward with the project, so we did refund his deposit. With more than six decades of experience, we take our reputation very seriously and we're very sorry that this customer’s experience didn’t match his expectations.
AM Group of Companies has been in operation since 1956 and is a 3rd generation family business.
We stand behind our work with one of the best warranties in the business, 10 years. This is only possible as a result of three things: the use of premium products, good workmanship and careful inspection of completed work.
AM Group of Companies hires only skilled workers who are regularly educated on installation methods and new materials. Our corporate education programs apply to all facets of the business.
Proudly situated in Guelph, London, Owen Sound, Gravenhurst and Collingwood, our size and office geography allow us to deliver corporate-grade professionalism while maintaining top rate local customer service.
AM Group of Companies Services:
Commercial Roofing
Residential Roofing
Fiberglass Shingles, Metal Roof, Flat Roof, Cedar Shakes & Shingles, Composite Roofing, Inspire, Owens Corning, Enviroshake.
Eavestrough, Soffit, Fascia and other Aluminum work
Attic Insulation, Blown In Insulation
Skylights, Velux
Ventilation
Roof repair & replacement
Siding
Windows & Doors
Vinyl Windows
Entry Doors
Patio Doors
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1-877-281-6900