I am happy with the product overall, but the service end is terrible. I had the tub installed, and there were issues with the water clarity and smell. my calls always seemed to go to an automated system, and when I did get in touch with someone they were not helpful and basically said it must be how I am using or treating the unit. After many calls, and even one to the owner, I was able to get someone out, and in 5 minutes he said "oh, the one way valve is in backwards" and it was solved. this took like 2 months though before he came.
The one way valve is a POS anyway, and basically gums up and stops working. I took it out altogether and the thing functions fine.
My friend also bought a tub from there, and his water had problems too. he also couldn't get help from the service dept. I told him to just take the valve out and his works now too.
Like I said, the product is not too bad, but you need to be your own tech, they are not well run.
I would try anywhere else first if I had to do it again.
- Approximate cost of services:
- $6,000.00