Update to the review below - unfortunately, I need to revise the review below. While the review below is accurate, several months after the job was ended, I realized that an entire section of the soffit (area under roof overhang) was missed. Picture is attached. In November 2020 I contacted Wow to indicate that the job was not finished and that I would like to arrange a time for it to be completed. Since that time I have sent a dozen plus emails, left phone messages, and sent whatsap messages without having this issue resolved. I have been redirected to service issue phone numbers, been promised calls back, however I have yet to speak to a living person and have not had the painting job completed (it's now July 2021, 9 months after I first contacted Wow). It's been an incredibly disappointing and time consuming experience. I don't fault the original crew because I realize mistakes can happen, but I absolutely fault Wow for their follow up customer service and follow up which has been essentially non-existent.
Unfortunately I would no longer recommend Wow to others. What was a initially a good experience has been completely ruined.
Wow - if you review your reviews, I would sincerely appreciate you getting in touch with me. Please feel free to respond to one of my dozen plus emails or phone messages. Thanks.
The entire team at Wow was fantastic. From the in-person home visits to get a fair and accurate quote to the work itself, everything was top notch. It was a very long day for the team but the team did in fact finish in one day. Sharlene, Roberto, and Thiago arrived exactly on time, did a quality job, were happy and pleasant even when there were little unexpected bumps in the road, and cleaned up perfectly. Very happy and would recommend to anyone looking for exterior home painting.
- Approximate cost of services:
- $3,000.00
- Company Response
Shaun - thank you very much for your exterior home painting review. We are happy to hear that Sharlene, Roberto, and Thiago were prompt and diligent. Thank you for the opportunity and for the recommendation.