No customer respect. I've been going there for over 10 years. Talked with owner on the phone twice about my needs. Asked to speak to Amir, the owner. He was on a break. Would not come out to me. As a business owner myself, if someone asks for me in person I am honoured and will greet them, he couldn't be bothered. Had a disagreement my last visit on price but thought to let it go. Not a unique service. Customer service is key and that was certainly missing on my visit. 2 Thumbs down.
- Approximate cost of services:
- $0.00
- Company Response
Hi John, I appreciate your 10 years or service, however you need to understand that respect is a two-way street. Because you have neglected 10 years of good relationship over your last visit and you have not provided any accountability, I'd like to provide that for my beloved clients to read.
10 years of service. I work 10 hours a day. I get only (single) 10 minutes per day to eat my lunch. The rest of the time is dedicated to going above and beyond for my clients such as yourself.
During the only 10 minutes that I can't be glued to the counter to greet great clients such as yourself, I hired staff that greeted you. When you asked to speak to the owner, you were advised that the owner is on break - the only 10 minutes I get in a day to do something that's critical for human survival, eating food.
I always greet my clients as quickly as I can, I would've done that for you as well but your stay in the store was 30 seconds (no exaggeration, I watched the surveillance video). Even if I had chosen to dash to the door, you would've done the same that you did. You rudely stormed out of the door within 30 seconds.
With that said, I wish you were able to have tiny amount of patience and some respect. Your review is uncalled for as it is not for quality of my service, it is for the fact that I was eating food and wasn't able to hail to your presence in under 30 seconds that it took you to storm out while I have staff glued to the counter to assist you.
With respect to our conversation, there was no specific need to see me in person regarding the specific work order because I had all the notes in my system. All that was needed from you was your phone number to check the computer in for custom work that we had discussed about.
It is unfortunate to see you storm out of the store and then lash out like you did.
I wish you best and hopefully you can find a service provider that can be faster than 30 seconds before your storm out.