Urban Barn Leaside

I was in total shock that the store didn’t even offer to help load the heavy and large products into my car. The store was empty and I was the only customer at the time. The store was fully staffed and yet not one employee offered to come outside and help me. Completely disappointed and don’t think I will be shopping here again. I always receive better customer service at Homesense.

Went to Urban Barn in Leaside to purchase a throw blanket, having already bought one in the past that I love, I thought I would get another in a different colour. The staff could not have been more helpful and kind, the furniture is fabulous, I have had quite a few items from here over the years and they are all sturdy and resistant to wear... I would definitely shop here again.

Cushions lost their shape, I think they had the wrong filling. I got replacement inserts after trip to store, multiple phone calls and tons of emails that were not replied to in a timely manner. The new inserts are no where near the right size either.

They've changed the store's offerings a bit since I last visited over a year ago. Didn't see the small Umbra accessories, which used to be displayed against the back wall, but generally the layout is easier to navigate with more furniture/vignettes on display. The service I received from a gentleman was good - he was extremely patient, polite and helpful. I only wish it was swift service at the check-out. There were 4-5 reps behind the cash register area and it seemed a touch disorganized (was there a line? why did my salesperson stop to check someone else out in the line even though it seemed like he was helping me and took my items to the register? could he have explained why he took another customer firsr?). Regardless, he was still pleasant but it was definitely one of the slowest check-outs I've encountered in ages, even though one person was taken before me. I was at the King St location the next day, there were no other customers at the cash and I had the same experience - slow process to pay and leave. Maybe it's a relaxed atmosphere where people aren't meant to be ushered off quickly. Don't know, but with a 9 month old, I want to get in and out of stores as quickly as possible. Would still go back infrequently when I can handle the slow pace.

Last year I had to furnish a one bedroom apartment. I fell in love with Urban Barn's furniture. I bought a sectional couch, area rug, dining room table and chairs and more. I dealt with one salesperson, who promised me discounts but after I ordered $1,500 worth of products, she told me she was no longer a manager and could give me a discount.