We received our windows mid June and our dining room window came with a crack down the middle. We were told 3 weeks for a replacement. It is now almost September with no replacement in sight, payments already being taken and I have had very little communication or follow up. I keep getting a different answer as to when shipments come in, then most recently, my replacement window arrived broken. This is reasonable but I only found this out after inquiring yet again after not hearing anything. I have to initiate all contact. There is no customer service, only lip service when you first meet them. Even after the windows were done, I had to ask for them to confirm if the work was 100% completed as the men rushed to put in 12 windows over 2 days and had not even screwed in the brackets that hold on the inside finishing framing. They were very loud and unprofessional, fighting most of the day and making a mess. We were not satisfied with the finishing work and when they came to redo some of it, it was almost worse. We spoke with Martin who promised that this would be fixed to our satisfaction but no action has been taken. There are also some scratches to the vinyl on a very visible window that have not been addressed which could have been completed at any time. They do not answer their phone and never follow through with what they say they will or when they say they will come out to the house. We were going to do our basement windows (another $7500) but will never use them again. We are fearful for any warranty work that may need to be done in the future, as this has soured our experience and we do not trust this company.
- Approximate cost of services:
- $14,000.00