Windows, Front door and patio door
After receiving a quote from Mark, we decided to go ahead and replace all our windows along with the front door and the patio door. They were not the cheapest but not most expensive either. Mark was very confident about their products and installation technicians and answered all of our questions.
The installation of the windows went smoothly and without any problems. Unfortunately, there was a mix up with our patio door. Instead of the handle being on the right side of the door, it was on the left side, which was not correct. I pointed this out to the crew and they acknowledged that the wrong door was ordered. They proceeded with installation of the new door since the old one was already removed.
They said that they are going to place a new order for the correct door and let me know when they can come and replace it. They also warned me that due to their crazy workload, it might take couple of months before they would have free time to do it. I was a little bit disappointed, but since it was already the end of the patio season for us, I said that it was fine with me. To my surprise, 3 weeks later on Saturday I got a call from them and they asked me if they can come and finish the job. In two hours, they were done and everything was working.
As other reviews mentioned, they cleaned up everything after themselves inside the house and outside. I am really happy with EcoTech Windows and would highly recommend them.
- Approximate cost of services:
- $16,000.00
- Company Response
Very happy to hear your issue could be resolved in a speedy manner. Sometimes things happen outside our control but it is always our goal to help. We acknowledge if there is any error on our part and work to remedy the situation as soon as possible. Our installation team is very down to earth and understands that sometimes you have to put in some overtime to help a client out. Thanks for mentioning an honest assessment of what happened and how it was resolved. We appreciate your time and business Roman.