Home & Leisure Premium Wholesale

Swimming Pools, Spas & Hot Tubs
Kitchener ON N2C 2J6
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Swimming Pools, Spas & Hot Tubs
Home & Leisure Premium Wholesale
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95%

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Reviews by rating (past 12 months)
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Reviews for Home & Leisure Premium Wholesale

Average customer rating:
9.5 10 (145 reviews)

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Linken in Toronto
Linken in Toronto
1 review Elora, ON
10/10

Spa crystals

Great service very kind . They got me exactly what I was looking for .

Approximate cost of services:
$20.00
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Company Response

Happy to hear, thanks for your review.

Brianna in Toronto
Brianna in Toronto
0 reviews Haute Aboujagane, NB
10/10

Great customer service!

We love our hot tub! We had excellent customer service. There were a few small issues that came up and they went above and beyond to make sure it was resolved. The manager even made himself available to teach me how to do the chemicals. Weve been very impressed with this company and wouldnt hesitate to use them again and recommend them to our friends.

Approximate cost of services:
$18,000.00
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Company Response

Thanks Brianna! It's been a pleasure dealing with you and thanks for your patience in getting the issues resolved!

Private User
Private User
Private User reviews Kitchener, ON
10/10

Hot tub repair

Awesome place have dealt with Premium wholesale since 2018. Always great service. Purchased a hot tub and the Covana system. No regrets!!!

Approximate cost of services:
$300.00
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Company Response

Thank you for your continued support and buying local!

Private User
Private User
Private User reviews Kitchener, ON
10/10

Service request for lights

The guys came over and quickly fixed the issue I was having and were very courteous.

Approximate cost of services:
$200.00
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Company Response

Great to hear! Thanks for posting.

Matt
Matt
0 reviews Langley, BC
10/10

Not their fault, and still made it right.

Our hot tub has been purring away for over a month now and we are so very happy with the quality and performance! The overall experience with getting the unit and then having it placed in my backyard was a little frustrating at times and took a while to get figured out. This isn't the fault of Premium Wholesale though, but I will caution potential buyers, DO NOT overlook anything that could hamper delivery when talking to the sales people! They only know what you tell them about your property, and you could leave something out, like the ground being unlevel side to side, that prevents a ground delivery. My walkway was sloped from the sidewalk falling, which meant that the width clearance needed to be much greater and a ground delivery couldn't happen. Eventually I had to get a crane at my expense and even though it wasn't Premium Wholesale's fault, they made it right and gave me an store credit for their online store to keep my water balanced for a long time to come. Thank you Christian! I would recommend using this company to others.

Approximate cost of services:
$13,500.00
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Company Response

Thank you for posting your review and hope you are getting tons of enjoyment from your new hot tub!

Scott in Campbellton
Scott in Campbellton
0 reviews Woodstock, ON
10/10

Phelps Signature Swim Spa

This Swim Spa is incredible. And Jon, who is always there at Premium Wholesale has answers to all your questions and all your maintenance needs.

This spa is a great swimming experience. But it's 18 feet long and two tons, so expect them to show up with a crane and crane it over your house to your backyard. It's such a sight to see. Delivery guys do a great job too.

The Michael Phelps Swim Spa is great if you are looking for a super high swim spa with self cleaning water. And call Jon because he has lower end models too. You'll always get good service from Jon.

Scott

Approximate cost of services:
$80,000.00
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Company Response

Thanks for posting your review Scott!

Arif in Toronto
Arif in Toronto
0 reviews Kitchener, ON
10/10

Awesome Service and Attention to detail

Jon at Premium Wholesale Home & Leisure was incredible. From the first call to post delivery and install he is always responsive and attentive to our needs. If you are looking for a Swimspa get in touch with the team and ask for Jonathan

Approximate cost of services:
$40,000.00
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Company Response

Thanks Arif. Glad you are enjoying your new swim spa!

Private User
Private User
Private User reviews Toronto, ON
10/10

Service and product

We bought our product 2 months ago and really happy and satisfied.
Went to the store today to pick-up our on-line orders and very happy with customer Service , John is great. Highly recommend!

Approximate cost of services:
$427.00
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Company Response

Thanks for posting your review. We really appreciate your business.

Dan
Dan
2 reviews Kitchener, ON
10/10

Hot tub

Had a great experience at Premium Wholesale Home & Leisure shopping for and buying a new hot tub. Their staff is pleasant, knowledgeable and not pushy to make a sale. After shopping through all the others stores in the area this was the only place who explained the therapeutic difference in jet size. Their products have the latest and greatest features and then some. Im impressed with how their Master Spas have incorporated magnetic therapy into the tub we chose which sets them above all the others stores Ive checked out. I also like the collage of some customers installations, nice touch.
I would recommend Premium Wholesale Home & Leisure to anyone looking for a hot tub.
Dan Chicoine

Approximate cost of services:
$25,000.00
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Company Response

Thanks Dan for taking the time to post your experience. Let us know if you need anything going forward and we appreciate your referrals!

ginette in Toronto
ginette in Toronto
0 reviews Toronto, ON
10/10

Spa

The salesman was not honest with us , telling us is was ready to plug and play when it was not and with no cable ( had to pay for a electrician ) and no cover , that was delivered later
But the customer service is really Great

Approximate cost of services:
$12,000.00
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Company Response

Sorry that happened Ginette. We've addressed this with the salesman and appreciate your understanding. He was not aware that even though this spa model can run 110v it is not configured to that. I'm glad we could work it out and hope you are enjoying your new hot tub!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home & Leisure Premium Wholesale

Premium Wholesale Home & Leisure opened in 1997 in Kitchener Waterloo, Ontario. We are your Hot Tub & Swim Spa/All Season Pool Warehouse - Top Brands for Less! At 14,000 square feet, we have one of the largest displays of Hot Tubs in Canada with over 40 tubs on display! Our Kitchener showroom offers nearly innumerable options for your home and backyard oasis.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Hot Tubs, Spas, Swim Spas, All Season Pools, Pool Tables, Hot Tub Supplies, Hot Tub Filters, Hot Tub Chemicals, Hot Tub Parts
SERVICES
Hot Tub Service, Hot Tub Repair, Swim Spa Service, Swim Spa Repair
BRANDS
Master Spas, Michael Phelps Swim Spas, H2X Swim Spas, Twilight Spas, Healthy Living Spas, Clarity Spas, Getaway Hot Tubs
WEBSITE
http://www.premiumwholesale.ca
YEAR ESTABLISHED
1997
NUMBER OF EMPLOYEES
12
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.