Appliance Force Calgary

Glen,
Thank you for your review and feedback we try to be as specific as possible about the repairs without being to technical but will take that information back to the team.

Thank you for taking the time to write the review, we appreciate hearing from our customers and getting great feedback about our work.
The Appliance Force Team

Taylor, thank you for your feedback. We appreciate hearing about your experience as it helps our company recognize where we can improve and provide valued customers like you, a better service.

Firstly, let us explain. The technician that provided your service is a professional Bosch trained technician. The diagnosis was that the water flow to the fridge was weak caused by one of several possible reasons (i.e. hookup to the fridge was not per manufacturer requirements or possible water filter problem.) We recommended that the water filter be replaced by you, the customer, to save you the cost because it is a simple replacement and you or anyone is capable of completing it with no problems. Our intention at Appliance Force is to always offer the best and most cost effective option for our customers.

Secondly, each of our technician vans are equipped with hundreds of the most commonly used parts for repairs however due to the wide range of types and sizes of appliance specific parts, we only have the capacity to carry those parts used most often. Water filters are considered customer replaceable parts and not generally carried unless requested.

Lastly, we sincerely apologize for the technician missing a kinked hose as you described. Generally this type of issue is not common on an installed fridge unless something else had been serviced on it just prior to our visit. We overlooked that and, again, we apologize.

In light of this information, Appliance Force would like to offer a full refund of the diagnostic fee. We fully guarantee our service and wish all our valued customers be pleased with our work upon completion.

Best Regards,
Appliance Force

Thank your for your business and you review. Hopefully the tips will keep your fridge working long into the future.

Thank you for your feedback. It's great to hear that our service technician was both timely and polite. Unfortunately the part was discontinued by the manufacturer after it was ordered. We feel your pain as we are both at the mercy of the manufacturer. We had to make alternate arrangement to get this part for yourself and as soon as it was procured, we installed it. We understand that it is frustrating when the equipment you rely on breaks down and we do our best to get it fixed for you as soon as we possibly can! Regards, Appliance Force"

Thank you for your feedback we appreciate it as it helps our company provide better service.
The technician that provided your service is a Bosch trained technician with over ten years’ experience with repairing their appliances. He ran all diagnostic tests and checked heater operation as well as contacting Bosch technical support while in the home and determined the unit was operating as designed by the manufacturer. Several options were provided but customer declined them. Best Regards, Appliance Force

Thank you for writing the review. As professionals we pride ourselves in making sure we treat customers the way we would like to be treated. Unfortunately all appliances can't be repaired or its not economically practical to perform the repair and we strive to be honest with every customer in these cases. The Appliamce Force Team

Thank you for your kind review as we pride ourselves on performing repairs and maintenance quickly and efficiently and rely on reviews like this to help get the word out to customers. The Appliamce Force Team

Bill,

Thank you for the review of our services and we do pride ourselves on our quick and reasonable service. As a local company we really rely on referrals and recommendations from people like youself!

Thank you for taking time to write a review Ken, we appreciate customers like yourself and enjoy getting the positive feedback!