The job was completed so I can't complain too much. A little bit slow because they didn't have the part and it took a week to get that figured out. I did ask for clarification on cost, though, when I realized that I was paying $305 for a $35 heating element on a dryer. Even with $95 for the site visit that seemed way out of line. Cost was in line with "Blue Book" was all I got back as a response.
- Approximate cost of services:
- $305.00
- Company Response
The technician normally tries to reschedule the return visit within a day or two when in the customers home when parts are available but this was not an available option due to the customers availability. All our parts are Manufacturer supplied or OEM approved and come with a warranty, not online discount third party parts. In addition as identified on the work order and approved by the customer the technician replaced the plastic venting which is no longer allowed for dryer venting as it is a fire hazard. We do charge by the "Blue Book" flat rate for repairs which we feel is a fairer way rather than pay depending on the speed and expertise of the technician and number of trips it may take to complete the repair.