Gold Star Windows And Doors

We have windows installed by GoldStar in 12 April, 2013. The job was done immaculately, efficiently, and with great respect for our property. The two technicians always treated us with respect. This is a very old house, and they took all of the old moldings around the window off carefully and put them back superbly, once the new windows were installed. I can't say enough about the skill level and care that these workers extended. I can only conclude that they represent the business well, and GoldStar Window is serious about "excellent service." It demonstated to me that the business works as a well-informed team. The house was vacuumed each time any dirt was made, and they always placed a drop cloth prior to going to the next window. It was really a joy to watch.

Two weeks ago.

I contracted with GoldStar Window to install 6 windows in my mother-in-laws's home. I researched the reports on HomeStars and determined that I wanted to give GoldStar Window the job. Upon calling the office, I scheduled an appointment and the Sales Representative Sandra, showed up exactly on time. That was very refreshing. She explained to us the type of windows she offered and used a model to demonstrate all of the features of the windows, and Sandra answered any questions that we had. These windows were being installed in a home for an 86-year old lady who needed the explanations to be basic and to the point, and they were. Sandra told us that we would be called to schedule an appointment for a window technician to come to our home to do the exact measurements. Sure enough, we were called the next day, and we set up the appointment. Sergio, the technician, came to the house and performed all of the measurements, and after much thought, we asked him to add two more windows to the original scope of the work.. He said that was no problem and after he left, I contacted the office and spoke with Sandra that she just added the two additional windows to the original contract, and emailed me a new one, making the paperwork effortless. We were told that the windows would take about two weeks to arrive, once ordered, and that, too, was very precise. The day of the installation, two technicians came to our home, Sergio and Ivan (not really sure of the spelling of his name.) They immediately got to work - it was a threatening weather day, and before you knew it, 6 of the 8 windows were installed without a drop of rain.....they were focused and worked well together. Once the rain began, they were able to install the remaining two windows, one of which was the bathroom, so rain was not an issue, and the other was a small pantry, which was completed without any effort. Both technicians were so polite, skilled, and neat, that I really believed that they were part of my family doing work for me. They extended the same care to this home that I would expect they would do for their own. It was really a great pleasure having them come to us.