Windows By Installer

The experience with Windows by Installer went very smoothly from the very beginning. Alex promptly returned my call and scheduled a visit within a couple of days. He did his presentation which was not long but very informative. He answered our questions and we decided to go ahead with the project. Within a few days his representative came and measured our windows and made a few suggestions for some changes which we decided to do. The windows were to come in about three weeks but actually came much sooner. The lady from the office was very pleasant and helpful in scheduling the install. The two fellows who did the install came on time and were very efficient and meticulous about getting the windows and doors properly set. They took time to answer our questions and even helped us to but our blinds back up when they were done. They did a great job cleaning up after themselves. We found a small flaw in one of the windows and they immediately order a replacement window. Wbi called the next day to verify which window to replace. Alex called to make sure everything was perfect and when we told him about the replacement window to be done he said he would not come out for payment until we were satisfied. He then called a few days later to make sure we had not found anything else and we told him to come and get paid. When he was here we mentioned we found a very tiny spot in one of our picture windows that we could not clean off. It was a pink colour. He looked at it and said it was in the glaze and he would have it replaced. We were quite surprised they would replace a window for such a very tiny flaw but he said these are our new windows and they should be perfect. Wbi called the next day and said the window had been ordered. We are very happy with the way our windows look and have noticed right off that the sounds from outside have diminished. Windows by installer, Alex and all the people we dealt with were great to work with.