Hired in, good faith, this company to remove existing grass on slopping yard. Paid 50% upfront in order to get in the queue. Was told Id receive call when scheduled- this did not happen until I repeatedly called to find out when install was going to be done. On day of job about 6 guys showed up. Due to slope they were not able to use the stripping machine so job was partially done by hand. Their Website indicates 5 clear steps they perform in order to complete the sod laying process. These 5 steps were either not done at all or done poorly; no top soil, no raking, no levelling, no making sure the edges were tightly butted, a few random stakes to hold some pieces of sod and now the most uneven lawn imaginable, which makes mowing it nearly impossible. I watered for 2 weeks as directed, and now after 6 weeks none of the seams have joined and half the sod has died off. Manager only wanted to argue with me and wasnt interested in the quality of the work or in customer service at all. Theres no point in showing photos as this company clearly doesnt care enough to even stop by to access the situation because the only thing they care about is money and the next job. They even took my
shovel and didnt return it. Extremely disappointing experience all around.
- Approximate cost of services:
- $2,500.00