Used Atlantic Van Lines for my recent move from Durham Region to Oxford County.
First of all I couldn't understand why they could not pick up and deliver on the same day but we survived and managed.
On the day of the move they guys came and starting throwing things into boxes, wrapping things and taking things out of the house. That was fine however when it started to rain they just left things out to get rained on. Had to replace lamp shades on a few lamps etc....
The next day once the truck arrived with our things the guys started moving things in. However because of the heat they took a lot of breaks, an while we tried to help as much as we could, the move in seem to take forever. A lot of stuff was just dumped and not placed where we asked them to place things. In getting my mattress upstairs the banister was broken and is a safely concern as it is very lose as the base was split. My sister had a disability that makes her unsteady therefore a broken wobbly banister post is very much a safety concern. Our memory foam bed toppers were dirtied & damaged. The guys wrapped things like a camping cooler & lawn chairs they did not wrap our memory bed topper. They were just placed in the truck which resulted in one being very dirty and the other one having a very large tare in it. They also broke a dresser and lost screws to our patio table. I paid $3,495.23 for this service to then be told that I don't qualify for an coverage for damages but they offered me $50.00 upon written consent that no further action will be taken on my part.
Something's definitely not right when they send you a note stating that we'll give you $50.00 only if you sign a statement that no further action regarding damages will take place.
- Approximate cost of services:
- $2,400.00