I do not recommend this company. First because I paid for a weight that did not correspond with my estimate. It's far above reality. My case as an example, a small studio with only one bedroom, very little furniture. I estimated 1100lbs and they informed 1920lbs. Second, when I received the invoice they made the wrong calculation ($103 to more). Simple account and they admitted the error, correcting the value (they'd gain from it). Third, when I received my furniture most of them were damaged. When I checked the items, realized that glass of coffee table was missing and asked the dispatcher where it was. He simply said it broke and keep in contact with the company to complain it. He had the gall to say that it would be impossible to recover the losses because I had paid for a basic service. I said what do you mean? He added with a bad joke: it's the same as buying an flight ticket, there is no money to travel in first class, travelling in a economy class and has no benefits. A totally unprofessional attitude.
I contacted the company and after 5 weeks I received the verdict. As I have not declared values (I have not been instructed to do, I believe the company omit this clause, just to not pay damages) I would only be reimbursed for a measly $ 50. while my loss was aproximadamento $ 500.
I am in contact with the owner Anita and soon we report here her answer
- Approximate cost of services:
- $1,417.50
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?