Atlantic Van Lines

I have had the worst experience w/ this company. do not hire them!!! last year my client Arn hired them for a shipment from ontario to vancouver. Arn calls me to tell me that the shipment should have arrived weeks ago but he has heard from them. he couldnt remember the name of the company so it took time to find them. finally when i found them, they told me it wasnt delivered because arn never called them back. Hmm well this is possible . so we had to pay a large amount of money for storage and they then delivered the shipment to his address. A year later (june 2014) Arn died. i decided to use this company to send the family heirlooms and arns belongings to his brother in ontario. i didnt worry about the late delivery of the first shipment because i was certain it was Arns error of not returning thier call. The day of the pick up , everything went smoothly and the driver was very polite and helpful. i had an extra box to be delivered to Gus in ottawa. The driver said it was no problem. he filled out two forms with the two different addresses. i sent an email to samantha at atlantic and she replied...yes she got the extra address , all is good. in aug we found out that the brother and gus have not received thier boxes. atlantic was given two phones numbers and they have 3 (possibly 4) email addresses. they did not try to contact anyone. They now have large storage fees. the brother reluctantly paid the bill.(above the 800) We now find out that gus's package is missing (second address). we have been trying to find the package that was to be delivered to the second address for over a month. in the past month ive explained my full story to 4 staff members and made dozens of phone calls. This does not included the number of times the executor and gus called. They at first would be professional and polite on the phone...but then never return my call. after awhile no one answered the phone and no one would return my messages. please note that i was very polite and friendly to this point. yesterday i left a pleading message on lucys voicemail to please call me back. i got a hold of her today (oct 02). and she said she hasnt had time to check her messages yet . it is 4:30 in the afternoon (?) i explain my full story ...again. This time i am furious and my patience is gone. its been over a month and no one is helping out. this is a family gift from someone who has passed on. She now tells me that they are not responsible for the extra lost package. i contacted the estates lawyer and its a cut and dry case for small claims. There is a lot more to this story. i urge you to stay away from this company. they dont care , they dont fix or even acknowledge their errors. they dont call when your items arrive so they can charge storage fees. its been a painful nightmare. i tried to add this message to their website but they dont allow people to comment in their "comments" section. this means that all thier comments have to been made by them. of course they are all good comments