This is the worst experience I’ve had with any company. Everything in the agreement was broken. They gave me a four hour window of when they would arrive to pick up my belongings; I had to wait 5 hours. I was told that the delivery date would be 2-6 days. They DID NOT say business days and did not say departure was from the city I lived in, not my house. It took them three weeks to delivery my belongings from Calgary to Victoria. I would constantly call and ask where my stuff was and they kept telling me its going to be there in two days, over and over again. They had my textbooks, which I need for school so my grades fell because of them.. In addition, I got charged double what I was quoted and they tried to over charge me by calculating the taxes incorrectly! I don’t think I had a single piece of furniture that wasn’t damaged. They transported my vintage record player upside down, which now doesn’t work. When I asked for compensation they used every excuse they could to not reimburse me for the damage but they gave me a whopping $75 for the inconvenience! Are you kidding me?! I STRONGLY discourage using Atlantic Van Lines. Their customer service is appalling and I was treated terribly. It would have been cheaper for me to buy all new belongings than to go with Atlantic Van Lines.
- Approximate cost of services:
- $2,300.00