Atlantic Van Lines

The movers themselves were very good. Efficient, hardworking, and they packed well enough that we had very little breakage (just a few IKEA pieces didn't survive the trip). What I was unsatisfied with was the customer support I received from the office. I felt that I always had to be in touch to get any news, and even that was difficult. Part of our shipment came separately, and took three months to finally arrive. I had to be in touch with the office each step of the way- checking in, asking where is our stuff, reminding them it hadn't been delivered yet, then one thing was missing (out of 4 items to be delivered, they couldn't check the inventory list??) so I had to be in touch again. And again. And again. The response was always polite and apologetic, but I would have preferred someone to stay on top of the situation and ensure that it got done without requiring me to follow up all the time. I had enough to do, and I PAID enough already. One other thing I wasn't happy with- our delivery was delayed by one week due to weather, which I can understand is out of everyone's control. But when they said "the delivery will *likely* be on Wednesday", I expected communication on Tuesday. I think they just assumed that I would "figure it out" that it wasn't coming on Wednesday since they didn't call. ie. they only call when they are certain of delivery. They don't call to say revise their expected delivery date. It was totally frustrating. SO, overall, they aren't crooks like some moving companies you read about, just not very proactive when it comes to customer support. I wouldn't recommend them for that reason. I think if you pay nearly 10 grand, they can prioritize customer support a little more.