Platinum

We used Platinum back in 2010 for asbestos removal on one room due to a water leak in the ceiling. Our home has asbestos in the stipple and they sprayed the stipple before putting up the walls, which has created a large mess for us. They did a great job in 2010 which is why we didn't do the diligence we should of last year, when we needed our entire basement completed. It was a painful exercise.

Throughout the project, it was difficult to get the project manager to return e-mails or phone calls. The usual technique was to keep calling him until you got him personally. First red flag we should have noticed. Second red flag was a poor quote. It was missing things, and there we a number of mistakes. We had three iterations to make it just okay, nothing like what we received back in 2010. Nonetheless we had them in four five days over which time we couldn't inspect the work as it was high risk. There were issues with monitoring, but relatively minor.

On the last day, the third party inspection company was supposed to review the site before the removed the barriers but they never showed up. Platinum decided to remove all of the barriers after they inspected it themselves. When I was called in to have a look it took one steps before I noticed problems. There was loose stipple right under our door into our family room, which was adjacent tot he work area. It turned out that there was loose stipple in between crevasse throughout the basement. Looking up there was small patches of over spray that were missed, but that was nothing compared to what was in the basement.

In the family room in the basement there was an eight foot by 10 inch stretch of overspray that they had missed. When questioned, they said that the lighting was poor. They provided all of their own lighting. They had failed to remove light or the stipple around the lights because the electrician they hired never showed up. There was various patches of over spray throughout the basement around the perimeter. I was not pleased.

The PM came in a few days later as he was out of the office and agreed that they had screwed up. So they needed to come back for another couple of days to finish the job. We carefully went over everything they missed, stipple between door frames, around electrical around the perimeter wall. I was guaranteed it would be "all removed". They decided it wasn't high risk, which meant that they didn't have to take the same precautions as they did the first time. Another disappointment given the increased risk to me and my family.

When they were done the second time, they got about 95% but still missed too much. Stipple between the door frame and the wood frame in three locations. Stipple in crevices around the stairs and framing. They agreed to remove the door frames and a window frame (twice) but never did. They also managed to spill oil on our front cement pad. A complaint was required for them to come clean it up later.

There were a ton of other little things that made this a very frustrating month for us. However, in the end, I would not recommend Platinum with their current management. Life is too short.