Approximately 5 months ago we had Aire-One install 2 furnaces, 3 air conditioners and a tankless hot water system.
This review, while lengthy, must be shared because credit must be given where credit is due. While I'm not in the habit of sharing online comments, I have this overwhelming need to firstly acknowledge the exceptional service we experienced during this process, but, in addition to that I wanted to provide a true depiction of the units themselves and how they have performed for us.
As an experienced home owner, when we met with Nemo. My first impression was, "what's this young man going to know.....just another salesperson. " Let me add that we met with 3 other salesmen. Nemo was a standout. He was informative, acknowledging things that we had overlooked, living in a 2 story for the first time. He was patient, and understood that we were going to do our due diligence before proceeding with this endeavour without him trying to sway us in any way. Keep in mind we were installing 2 furnaces, 3 ac units and a tankless hot water system. He was always timely in returning phone calls no matter day or night. He didn't try to over sell and was attentive to our specific needs. He was prepared and organized even taking pictures for the installers so they would be prepared for any obstacles they would encounter both inside and out, so the project would run effortlessly. Nemo returned after the install, making sure we were satisfied.
Now onto the installers, 4 young men lead by their leader Abbas. I only have one word to describe them.......AMAZING!!!! Their attention to detail was meticulous. I cannot say enough about Abbas and his team. He told me he was the best and I can absolutely confirm that. He is an absolute winner in my books.
Now, onto the Carrier products. The Carrier units in this home were approximately 24 years old. We considered other brands, however,
decided to stay with Carrier as they stood the test of time.
1) As to the noise of the units, sure I hear them.......somewhat. The noise fades quickly in time. Where our furnaces are located there is no insulation in the ceilings. One can only expect some noise to penetrate through. If it were problematic, there is a cure.
2) We have noticed a change in our gas bill, definitely less than previous years. Overall, we are satisfied with the units.
3) The AC units have not been in operation yet, so no comment can be made at this time. We did request the blankets for these units to help muffle any noice that may come from them.
I have however, been in touch with Aire-One to arrange for a start-up and that conversation was seamless.
The one drawback with our tankless hot water system is the location. Unfortunately, the closest outside wall was substantially away from the furnace so it takes a couple of minutes for the hot water to reach the kitchen faucet. Never having had this issue before, I recognize that its simply just one of those things, but certainly something to keep in mind.
No issues with the unit itself.
I would highly recommend Aire-One, Nemo, Abbas and Carrier Comfort Series 59TP6080 furnaces and Navien 180 tankless hot water heater for anyone in the market without hesitation. I am however, unable to comment on the 24ABC630 AC's at this time.
I hope this review has been helpful.
Karen Hayes
