Summary of issues with this company include--
Said I would gas company rebate for replacing old one saving me $1500. I didn't think we would qualify but they are experts. I didn't qualify so my cost was $1500 higher
-- ordered new smoke detectors through. First they ordered incorrect product. Then sent installer who didn't know how to hook up smart detectors. Took 3 visits to get it right.
-- I decided now was not time to buy and cancelled. Salesman said could change payment deferral from 3 to 12 months. I said fine and went ahead with order. I noticed online just before 3 month time that it wasn't changed. I texted salesman as his voice mail was full. He never responded. I tried to call again. He finally returned my call. He called me back 2 days later and said it was fixed. Two months after the finance company charged for 2 months payments. I sent him another text and VM. He did not respond so I sent a complaint to office. Person identified as manager said she would fix it. It has been 10 days and the charge has yet to be reversed.
I feel that they are not very competent and that the salesman doesn't care about his customers once the sake has been made.
- Approximate cost of services:
- $11,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Customer, thank you for your feedback. We apologize for the inconvenience you experienced with our company. However, we wanted to thank you for allowing us to rectify the situation. Our team was under the impression that we had successfully resolved the last of your concerns. We hope to put this in the past, and meet your service expectations going forward. If there's anything else we can assist you with or do for you, please do not hesitate to contact our office. Once again, thank you for bringing this to our attention.