Contacted City Painters because of their Homestars rating and selected them based on cost and availability - would not select them again. They quoted based on pictures we sent them and before confirming colour selections or clarifying what was included/excluded from the scope of work. We had asked in our email for a quote that included the painting of all walls and ceilings.
When they arrived they said columns in the walls as well as a partial wall below our windows were considered trim and not walls. They proceeded to paint the columns without checking with us regarding any additional cost and then said there would be an additional cost for the work completed.
We had dark walls which we wanted to be painted white but they only quoted for two coats of paint. I would have expected experienced painters to know that white paint would not cover dark colours well and quote based on additional coats that might be required. Instead, they applied additional coats of paint without indicating any additional charges and then said there would be an additional charge after the fact.
Overall quality wasn't great. Poor cutting in, brush streaks, missed parts of the ceiling all left us with additional work to do once they left. Several walls needed additional coats of paint (which they were happy to charge for) that we did ourselves as we were not going to pay them more for misquoting the job.
Despite being told we had 12 ft ceilings they showed up without a ladder to reach the ceilings. Their paint selection isn't great, using a contractor grade paint that is meant for new walls.