Best Flat Roof

I decided to replace my flat roof upon noticing some staining on my upstairs bedroom ceiling in early June. Given the current roof and two skylights are 25-yrs old, I wanted a complete roof replacement and not a patch job. I called about ten 'highly rated' companies listed on HomeStars and left telephone messages. Of these, only 5 companies replied and only 3 actually arranged an appointment to inspect my roof and provide an estimate. I left a message with Best Flat Roof on Friday and Oleg called me back on Saturday and arranged to see me on Monday. As many other reviewers have stated, Oleg was very polite and explained everything in a professional, non-rushed manner and he provided me a complete quote on the spot. Oleg came prepared and showed me samples of various roofing materials/layers that would go on my flat roof, including the option to install an additional layer of rigid insulation. We also discussed how his crew would go about the work, protect my neighbour's house exterior and dispose of all of the waste. Best Flat Roof's estimate was very competitive and presented in an easy to understand one-page breakdown. The warranty was double (10-yr) compared to the other quotes (5-yr) I received. With all of the rain this spring/summer, most roofing companies are extremely busy and many informed me that they could not even consider doing the work until September. In contrast, Oleg was able to schedule my work between some of his other ongoing jobs in early June within one week of me notifying him. Oleg contacted the skylight company to ensure the replacement skylights would be manufactured within 3-days in time for the work and he personally picked them up and brought them to the job site. Oleg's crew showed up at 7:30 am and finished at 3:30 pm. During the work, it was revealed that about half of the old roofing material stripped off was completed saturated from various leaks that luckily had not yet penetrated into other areas of my house, so I was fortunate that I did the work when I did. In retrospect, I probably should have had the roof inspected/replaced five years ago when it was about 20-yrs old. Overall, the guys did a great job and they completely disposed of all debris from my yard and mutual drive and hosed down the driveway. Following completion of the work I contacted Oleg about my concern that a section of my aluminum facia was damaged/bent when the overlapping drip guard was installed. Oleg immediately came the next day to review my concern and had his guys come back and fix it.

Overall, I'm very pleased with the work and I really appreciated Oleg's responsiveness and professionalism throughout. I definitely recommend Best Flat Roof.