JPS Furnace & Air Conditioning

We recently moved into a new-to-us home that had a very old and rusty air-conditioner. When we decided to replace it, we decided to get quotes on a heat pump, also, since a heat pump functions to both heat and cool.

JPS gave us quotes on a few different options, including installing a Daikin air conditioner or a Temp Shift Heat Pump that would work in conjunction with our existing furnace. There was a $360 difference in cost, so we decided to go with a heat pump. (Note: this isn't exactly an apples-to-apples cost comparison, as Daikin is a more premium brand. However, Daikin allows a hybrid heat pump/furnace installation only with a Daikin furnace, and our existing, non-Daikin, furnace is not that old.)

So, anyway, it seemed like a no-brainer to us to go with the heat pump, which is more efficient than even a high-efficiency furnace, and keep our furnace as an auxiliary system for when the temperatures are well below freezing or we want to raise the temperature very quickly.

The installation was smooth and very well done (according to the electrical inspector). We also got a new thermostat which is very smart and can be set to switch from heat pump to furnace, depending on which would be more efficient for the conditions. The thermostat installation did require a couple of extra visits to get it working optimally, because it is a new model of thermostat with new features. I appreciated that JPS made sure to come back and get everything set up perfectly.

The installation also included a cleaning of our ductwork and our existing furnace, to make sure everything would be functioning at its best.

Without exception, everyone I dealt with at the company, from the sales rep, to the installers, to the supervisor, and to the duct cleaner, was friendly and helpful. It was a pleasure to deal with this company.

I'm also more than pleased with the heat pump, which we've had for four weeks now. The heating in the house is more even and comfortable, room to room, and less dry than with just the furnace.

I almost didn't give this company the 10/10 it deserves, though, because of the many requests they sent me to do reviews. Every single time I received a visit from the company for any reason (a total of 5 visits), as well as when I called the company with questions, I received requests both by email and by text to do a review (on different platforms other than HomeStars). When I didn't do a review right away, I'd get another set of requests a few days later. Between emails and texts, this was TWENTY-FOUR review requests, which I feel borders on harassment. I'm sure I'm not the only person who is tired of being constantly asked to spend our time and energy doing reviews for literally everything. (I've even been asked to review toilet paper purchases!) I DO like to write reviews for major purchases, and had always intended to do a review of this one, anyhow, but....

I do hope that the company will reconsider how and how often it solicits reviews, because it was an excellent experience otherwise.