True North Underpinning

Dealing with Dan and True North has been great. First off they finished the job 2 weeks earlier than expected and the cost was exactly to the penny what was quoted.

The work that was performed was amazing, and considering how much dirt was removed from my house, the property was kept very clean.

Dan never had a problem answering my questions (our email chain had over 115 emails by end of job), and the foreman Leo never treated my like a dummy for my endless questions.

Nothing was done that was questionable without Dan first making sure with an engineer that it was ok.

So the work was great, done within budget and schedule. I think what really made dealing with True North such a great experience was the extra effort that was put in. The guys would bring my garbage and recycle bins in if they saw the city had emptied them. The entire crew made a point of being friendly with my kids (and learning their names). They worked around the other people I had in the house working extremely well.

To top it all off when an unrelated problem in my house caused me to lose the use of my bathroom Dan arranged to have his port potty left on site even after he was done so my family had a place to go to the washroom. He did not ask for any money for this at all.

I cannot recommend Dan and True North strongly enough, I almost wish I had another house I needed to underpin.