Master Drain & Water Works

We hired Drain works to come in to figure out why our house had been flooded in Dec. We thought that it was something to do with our drain that runs inside the walls of the house to direct rainwater from the 3 floor roof to the drain in the basement. I called friday...The owner I spoke to, who was very helpful, said someone would call back in 10 minutes to book the appt. They did call back in 10 minutes and booked the appt. for the following monday. Someone called from the company to remind us of the appt before they came. Armando was the representative that came to our house. He was very pleasant and knowledgeable and proceeded to scope the drains and pipes under our basement floor and within 1/2 a hour had isolated the problem. He came up with a plan to remediate the drainage issue and said they could start on Thurs. They came on Thurs and went to work. The staff were extremely polite and efficient. They all wore shoe covers in our house and put plastic over everything to protect it from cement dust. The work was done very quickly...they dug out the pipes under the cement floor and replaced the pipes with new PVC ones. By Fri they were cementing in the areas in the cement floor that they had to break into to get to the pipes and cleaning up the back yard where they had to excavate the pipes. Misha, the head guy, was so knowledgable and pleasant. Misha also put in new plumbing pipes under our third floor deck. This was one of the best experiences I have had with a contractor. They were clear about what had to be done...they came in a did it with minimal disruption and when they left everything was just as it was before they came. I feel 100% confident in their work and would highly recommend them for any plumbing or drainage issue. Thank you very much Armando, Misha and all the other staff for making this a painless experience. The prices were fair as well.