- Approximate cost of services:
- $52,000.00
- Company Response
Hello Elsa,
On behalf of our entire Management team, I would like to thank you for choosing Kingscape and for posting a review about your experience. We would like to thank you for highlighting the positive experiences that you had during this construction process. Please receive our apologies for any inconveniences you might have encountered. Our main goal at Kingscape is to provide not only the best product, but also the best experience to our valuable Clients, as many others can testify.
From the beginning of our consultation process in 2013, you and your husband were informed that we were booking approximately 14 months in advance, and that the only way to possibly complete your project earlier was to squeeze it in first thing in the spring, weather permitting, which was always stated to be not be a 100% guarantee. After giving ample notice of when we could begin in mid-April, you had expressed concerns that the weather would not be ideal to begin a construction project, and we respected your concerns. Kingscape would never begin a job if there was the slightest risk that the overall quality and integrity would be compromised. We again gave ample notice that the final week of the month or the first week of May would be ideal to begin your job. Your husband Jerry then informed us that your neighbor had started a major interior and exterior construction project, creating too much congestion in your small cul-de-sac to accommodate our large equipment and the logistics of material deliveries and the work in general. Photos sent to us from Jerry even confirmed vehicles from your neighbors contractors parked in your driveway. Again, you and Jerry felt that beginning at this time would not be ideal, and we had respected your decision, and informed you that our next possible available opening would be late fall of this year, which was our original timeline as discussed in 2013.
Mike had stated on numerous occasions that we had several large projects booked through the summer, making it impossible to begin before then. We would like to thank you for offering us to be paid the full project total in advance, however we NEVER accept full payment as an “incentive” to start a job ahead of our schedule. We follow a strict payment schedule for all of our projects as outlined in all of our contracts. We treat all of our projects fairly, and respect our project construction schedule built around our much valued Clientele.
I would like to thank you for your time, and would like to say that we enjoyed working with you and your husband through the planning process. We wish you nothing but the best in your future landscaping endeavors, and please feel free to let us know if you need anything at all.Best Regards,
Kelly Bilson
Operations Manager
O. 416-414-7754
E. kelly@kingscape.ca