- Changed drop off times and dates on me, four times
- Driver was rude and condescending and yelled at, threatened and hung- up on me throughout my 2 day ordeal. Favorite sentences, "Not my problem" and "what do you expect".
- Manager Dave, told me they are not a pizza delivery company and if I don't comply, they will take my stuff back from Vancouver to Edmonton and I will have to figure it out for myself. Also threatened me with legal action when I will be the one pursuing it. 100%
- Unprofessional moving tactics such as adding extra fees after the fact and saying that it looks like I can afford it.
- Threatening to put my stuff in storage, threatening to leave my stuff on the side of the road.
- Brought the wrong size truck and expected me to come up with a solution and fund that solution, when they knew I was moving into a highrise downtown Van, and should have been properly prepared.
- Broke stuff. Brought wrong stuff in (other people's stuff). Super slow and wasted the elevator time slot and had to come back a second time, but then wanted to charge more.
- Ended up not even getting most of my stuff. After they spent 2 hours moving in one mattress, 2 boxes, some pictures and my tv's, they told me I would be charged more to move the rest and wanted the money up front before starting, the following day. I told them to pound sand and that I would give them the money when they were finished. We couldn't resolve it, and they ended up keeping my stuff because I refused to pay up front as well as extra for their mess up.
- Approximate cost of services:
- $3,160.00
- Company Response
Now, You have to tell the truth? Did you try to manipulate driver, before he gets payment, did you get half of your shipment? Do you think that you are the smarties people in the world? You have to pay your balance full before we offload your shipment. What did you do, you tried to get shipment with out pay any cents? Do you think that everybody stupid and only you are smart? Why you didn't pay your balance, and told driver you will give money after your delivery done?Did you try to get full your shipment with out any payment? Do you know driver will lose his job the reason of you and your husband? You pushed him offload your shipment and not paying any cents? And he trusted you guys and did mistake and offloaded half of your shipment.
I recommend it read your contract carefully. PAYMENT TERMS: Driver must collect certified cheque, money order, bank draft or cash before VAN is unloaded.
We did your pick up from Edmonton(even you were not there, did full pack) brought to you Vancouver. And you tried to fool our driver, and with out payment get half of your shipment. Sorry, we are not stupid, you can cheat only a poor driver who lost his job the reason of your action.
It's very simple pay your balance and get rest of your shipment.