Had to kick agitated, angry service worker out of house
The whole interaction with Aire One began on Oct 15. We paid $150 for an Aire One technician to service our furnace (including a gas pressure check).
After servicing the furnace, the Aire One technician told us we needed new venter motor, humidifier and duct cleaning.
Originally we received a quote for $1500 for these 3 things, and duct cleaning alone would cost $450. The price was negotiated to $1350, after I explained I could get someone to clean our ducts for $150 less.
On Oct 29, the technician came and installed the new motor and humidifier but told me the duct cleaning would be done "some other time." I paid the full $1350 amount, then I called and scheduled the duct cleaning for Nov 14.
Before the duct cleaning was completed, we smelled gas. The gas company technician told us Aire One's servicing of the furnace was not sufficient, and they would have to come back and re-check the gas pressure. I called Aire One and was told if all that required was the SAME thing that was done on Oct 15, we would not be charged.
When the technician came to the house, he was there to correct incomplete work that had already been paid for.
I was not able to be at the house at this time, so my wife welcomed the technician. When I was finally able to call my wife and see what was going on, she mentioned we were being charged $100 to check the gas pressure. I explained we were not supposed to pay for this because it was already done on Oct 15, and not done properly. At that point, the technician was already expecting to be paid $100.
When he heard me explain what happened on speaker phone, the technician began yelling at my wife, slamming the furnace door, raising his voice and continued to argue. He became increasingly agitated and irritable, and was yelling at my wife. He continued in this way, and was asked to leave the house.
After several complaints and calls to Aire One, with unsatisfactory results, we decided to ask for a refund for the duct cleaning, as it was never done. Resisting at first, and not until head office got involved, we received a $200 discount. Even though this meant we would have to pay more money for another duct clean, it was worth it to deny Aire One any more business.
I would not recommend this company to anyone.
- Approximate cost of services:
- $1,300.00