Aire One (Aire One) Heating & Cooling

The initial reason I chose to go with Aire One was because of the Home Stars reviews and ratings (much higher) at the time last year when I was shopping around for quotes. Rod was extremely helpful and very attentive in answering questions and gave me a customized quote (including measurements for all my rooms and recommending units that would best suit my needs) for my Downtown Toronto home

Although Aire One was not one of the cheaper of the many quotes I received to install my 5-head ductless Mitsubshi slim unit, I found Rod and the Aire One to be very helpful. Another reason I chose Aire One was because of the warranty claims they made on both the install and any on-going warranty issues.

When it came to installation, I was not as pleased when they cut my brick/wall and ran pipes through the middle of my walls in my bedroom. However, we level-set and the installation crew (of which could not speak English well) agreed to run it through the attic and install a pump as required (which was in my quote initially anyway). Similar story in my living room where I now have a large PVC tube that is glued to the wall. I found that the crew struggled to run electrical until I suggested they could use power from my old baseboard heaters.

When the installation completed, Rod came back and requested an additional $600. When I questioned it, he replied that it took extra labour and parts that were not accounted for in my invoice (that I had already paid). Needless to say, I did not think of this as a professional business practice considering the unit and installation already cost $15,000.

Less than a year later on the hottest day this summer, all the units suddenly stopped working. When I gave Aire One a call, they took my information and never called me back. A day later, I call again and they mention that another Aire One location is looking after my request. After calling multiple times, a technician finally came to my home - briefly looked at the unit and said it's an electrical issue and demanded I pay $111.

After another full day of calling and arguing with Fred from Service (who was extremely rude and not professional) continually said it's not their fault and they are not electricians (although they installed it). I finally reached Rod from Sales who sent out an independent experienced electrician. When the electrician arrived, he discovered that due to spotty electrical work during my install, my breaker had literally melted due to arching in my fuse panel; the breaker used was incorrect

When I called Aire One back and asked to refund my $111 (considering I had to pay an electrician), they simply refused.

I urge anyone looking to use Aire One Heating & Cooling to stay away. I'm just lucky there was no fire! I would not take any of their warranty claims seriously considering they could not install the unit correctly and refused to provide service when I called repeatedly.