Had Aire One come out to do the winter maintenance. The lady told us that the secondary heat exchanger was faulty and needed to be replaced 500.00 but they could do it for 450.00 cash.I asked how this is possible as it is only 6 years old. She told me it was a big job 2-3 hours work and sometimes send 2 people. Kyle came at 2.30 pm on the wed.and at 3.20pm came up from the basement and said he was finished.I asked how this was possible as he did the maintenance as well No answer. We have an extended warranty and the office told me that I should have read the fine print. We will never use them again Ever. I called Kansas to complain and the Toronto Johnson Control York said they would investigate.That was last Friday.Haven't heard back.We are seniors on a fixed income. My husband is 77 yrs old and is very stressed by this. We put the furnance on and the blower isn't working.Kyle is coming tomorrow.What do we do now? We need a new honest service provider.
- Approximate cost of services:
- $3,000.00
- Company Response
Aire One takes all of our customer feed back very seriously As per the manufacture, it is important for the furnace to be maintained properly by an authorized dealer (please see the manufacturer’s manual). Aire One stand behind the workmanship of the products we sell, unfortunately some things are beyond our control, The replacement of a heat exchanger is a complicated and long process which can be helped or hindered by a multitude of conditions. As a thank you for your feed back you will receive $25 off your next maintenance.